[peppamintgrl]

Forgive my dumbness...I know this has been a veeerrry common topic on this board, but I still can't get it straight:

When you file a SNAD--Counterfeit item claim in PP, do you ship the item back to the seller?

I've actually looked at one of PP's FAQs or something like that and I remember reading IN PRINT something like "the buyer should not return the item to the seller but instead destroy it. the buyer will receive a full refund."

In my case, it's still a dispute right now (I haven't escalated yet) and the seller is offering a refund (said nothing about return shipping) when I return the item. She also threw in something about how the item was from a store that "only carries the best name brands."

Do I
-escalate the claim and let PP tell me not to return the item?
-ship the item back and get my refund?

I really don't want to return the fake shirt because I have a feeling she'll just try to re-sell it. She was pretty nice about it and she's got 12K FB, 99.6% positive...:twitch

Thanks so much for your advice!

 

[bethy_29]

It was my understanding that paypal would direct you to either destroy or send the item back but wait for others who have experience filing a SNAD claim.

 

[peppamintgrl]

^^Will do. Thanks for helping, bethy!

 

[treasurehoard]

Paypal may or may not ask you to return it. In most cases I have encountered recently they ask you to return it if it is under a certain $$$ amount.

 

[peppamintgrl]

Thanks for replying mike!

So then, do I just ship the item back BECAUSE the seller asked me to? Or escalate to a claim, let PP review it, then take it from there?

 

[treasurehoard]

its up to you. PayPal would protect you if for some reason the seller got it back and would not issue a refund ... it may speed up the process if you send it back now. Otherwise you will need to wait for PP to decide.

 

[peppamintgrl]

gotcha. thanks!