It's saying for me that you need to become a premium user in order to download it.. I think they have a certain amount of spots available for free users on each day and once that gets filled they won't let you download it until later? Or I thought that's how it worked. I would send it to you but it's saved on my other laptop that I don't have with me
"Thank you for your e-mail and for your recent purchase; the loyalty is appreciated. I would like to extend our sincere apologies for this unusual mishap. Attached to this e-mail is a Customer Accommodations form; please complete the form and fax it to (310) 945-5255 Attention: Jessica Crawford. Please include the cut number, style number, and color code of the jeans you purchased. That information should be found on the tag located inside of the jeans. The information on this form is necessary in order to provide you with the correct replacement hardware for your jeans. In addition, please disregard the area that asks for a receipt. Please feel free to let me know if you have any questions.
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