10-29-2011, 10:57 PM
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Join Date: Oct 2011
To other loyal Bluefly customers - beware of fakes
Unfortunately, I can sadly confirm that they do sell fakes. I don't believe they do it intentionally (at least I hope not). But they are not authorized dealers from the brands. They clearly indicate this on their website. They "sometimes" get items direct from the designers "but rather may have been purchased from reputable resellers at a discount." I believe that is why fakes can end up being sold. Perhaps Bluefly does not properly authenticate every item they acquire and then sell.
I have been a long time customer from Bluefly for years. I usually purchase Prada and Gucci handbags. I have never had any doubt if the items I received were authentic. Since I "believed" they were a reputable company and a publicly traded company on the New York Stock Exchange, I never even thought that I should inspect the handbags for authenticity.
I purchased a Gucci Sukey Boston bag back in March 2011 and when I received it, the zipper was very difficult to use. It kept getting stuck, but I didn't even suspect it was a fake. I just thought it was just a poor zipper. I continued to use the bag, then in June, when I was zipping ip the bad, one of the gold zipper ends came off. I was surprised by this since It had only been less than 3 months since I started using the bag. Also, since I had already removed the security tag, I thought it was too late to return it. I crazy glued it back on and continued to use the bag. The week later, the OTHER zipper end fell off. This was when the thought briefly crossed my mind... "could I possible have been shipped an UNauthentic bag from bluefly?". I again crazy glued the hardware back on, thinking that I must have received a bag with a faulty zipper.
This last week, I noticed that the fabric where the zipper attaches to the bag is fraying and has ripped. At this point, I had every reason to believe that this bag was a fake. I have had some Gucci handbags for over 10 years and never once have any hardware fallen off, nor have any of the zippers ripped. If this was a fake, it was a very very good fake. The material felt genuine, but obviously the quality of the zipper and the hardware was not the same quality as a genuine bag since it didn't withstand the test of time.
Needless to say, I called Bluefly immediately. I have lost all faith in Bluefly, I spend over $15,000 with blue fly ever year and now that I have every reason to believe that they sold me a fake bag, I have lost confidence in every purchasing from them again. I am not sure I will be able to get a refund, but my main reason for the call was so that they are made aware of this situation. Perhaps they have received other complaints from people who have purchased this Gucci purse and they can trace it back to a particular vender. Selling a fake purchase reflects poorly on Bluefly. As I said earlier, I want to believe that this was an isolated incident. I am still waiting to hear back from a Manager to let me know if I can get a full refund on the purse.
I lodged my complaint 2 days ago and am still waiting to hear back. I decided to do a google search to see if I could find out more information, and to my surprise, a lot of other people complained about receiving a fake Gucci bag from Bluefly back in January 2011 on the purseforum. I now wonder if the bag I received in March was a "known" fake purse that Bluefly had gotten back as a return.
I am not sure if my trust in Bluefly will ever be restored, but I wanted to share my experience with others. Just in case there are other people like myself who never thought they could receive a fake purse from Bluefly, if there is something faulty with your purchases, it could definitely be fake!