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Old 12-27-2008, 07:05 AM
schokoladenicolas's Avatar
Jean Junkie
 
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Help Chickdowntown

I`ve got a problem with this shop. I`ve ordered a Current & Elliot Jeans on the 6th November with a code to get 40 % off. They cashed in the money ( creditcard), but the whole amount, so they ignored the code. Ive written about 7 e-mails, no answers. Can`t get anybody on the phone there and the jeans has never been delivered to me????

What should I do now????? Can somebody help me??? Or is anybody here with the same problems with these shop???
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Old 12-27-2008, 07:31 AM
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what about a chargeback asap?
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Old 12-27-2008, 07:33 AM
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I'm not sure why you haven't received the jeans yet, but Current/Elliot is one of the Excluded Designers so that's probably why they charged the whole amount.

Chick Downtown - FAQs

It states under the discount code that Merchandise Orders for Excluded Lines using the code will not be honored.

I previously thought they still honored the codes on Excluded Designers because I ordered some Joe's Jeans, but Joe's aren't on the Excluded list anymore...which would explain why they honored the code on my order.

I'm really sorry this happened to you.
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Old 12-27-2008, 07:44 AM
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OK thank you very much. That helps to understand why they cashed in the whole amount. But why didn`t I get the jeans! And they are not answering any of my mails. That is what makes me freakin MAD. Thats NO CUSTOMER SERVICE at all!!!
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Old 12-27-2008, 07:46 AM
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Quote:
Originally Posted by CSRE View Post
what about a chargeback asap?
Yes; Im going to get my money back on monday. Right now everything is closed because of christmas and the weekend, but thats the first thing I`m going to do on monday morning!
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Old 12-27-2008, 05:04 PM
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Chickdowntown has many complaints about their CS...just google Chickdowntown and BBB (Better Business Bureau). Definitely file a chargeback ASAP.
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Old 12-28-2008, 11:06 PM
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I would do the same..I had no idea they were that bad. Wont be ordering from them..
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Old 12-28-2008, 11:21 PM
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I ordered a dress from them and got it 3 days later without any problems.
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Old 01-07-2009, 11:36 PM
 
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Hi, schokoladenicolas,

i experienced exactly the same situation like you! i ordered the current jeans on 13th of Nov. and i still haven't got the jeans nor the refund!!! can you please tell me how to chargeback????

i tried to contact them through emails and phone calls, but hardly get through.....it's been almost 2 months now, i'm so frastrating!!!
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Old 01-08-2009, 04:37 AM
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I`ve made a call and talked to my bank and they cashed it back because of defrauding; they cashed more than authorized and haven`t send the jeans.
And that SHOP really SUCKS!!!!:madbeat ing
Hope you can get your money back!!!
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