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Old 12-03-2008, 05:30 PM
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Building a new house? Get ready to COMPLAIN!

Seriously. The building company we chose has a good reputation. But to get some of the things done that we expected came with the house, I had to pitch major fits.

#1 The driveway was dirty. Here's the email that finally got the builder to refinish it after complaining for 2 weeks.

The driveway is all stained and dirty. There is wood stain on it, paint on it, white marks on it, black ones too. The plastic sheeting (left too long at the time of curing) marked it up too and part of the surface of the concrete is spalling. Definitely does not look clean and new like it should. Compared to the other new driveways in the area, it is an EYESORE. We are NOT happy with it. The driveway on our other house that is 14 years old looks nicer than that one. I think you guys are going to have to put some sort of COATING on the driveway and sidewalk to make it look better. Cleaning it is not going to do anything. During construction, you guys did not take the time and effort to keep the workers off of it.

#2 The granite backsplashes were not the same length as the sink countertops in the master bathroom. The old builder refused to change it. He had his boss come out to look at it and justify his decision, etc. He resigned cause the job was too stressful I guess from having to deal with picky buyers. The new builder changed it out and said it had looked bad.

#3 We signed and selected our elevation, model, bonus room on the second floor, etc. The sales guy did not tell us the elevation changed with the bonus room. I told them we didn't want the house anymore and would look elsewhere. They gave us an elevation upgrade for free.


I am super happy with the house they built us, but it was not a easy process like I had anticipated. I am sick of hearing myself complain, but the builder will NOT do anything unless you stay on them. We also had our Realtor call them up and stay on them too until they got us what we wanted. She was really important because she has a couple contracts with this company and would seriously bad mouth them to any of her clients.

I'll post pics of the house soon in private pictures. Anyone else have similar stories?
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Old 12-03-2008, 10:28 PM
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Quote:
Originally Posted by damaris View Post
Seriously. The building company we chose has a good reputation. But to get some of the things done that we expected came with the house, I had to pitch major fits.

#1 The driveway was dirty. Here's the email that finally got the builder to refinish it after complaining for 2 weeks.

The driveway is all stained and dirty. There is wood stain on it, paint on it, white marks on it, black ones too. The plastic sheeting (left too long at the time of curing) marked it up too and part of the surface of the concrete is spalling. Definitely does not look clean and new like it should. Compared to the other new driveways in the area, it is an EYESORE. We are NOT happy with it. The driveway on our other house that is 14 years old looks nicer than that one. I think you guys are going to have to put some sort of COATING on the driveway and sidewalk to make it look better. Cleaning it is not going to do anything. During construction, you guys did not take the time and effort to keep the workers off of it.

#2 The granite backsplashes were not the same length as the sink countertops in the master bathroom. The old builder refused to change it. He had his boss come out to look at it and justify his decision, etc. He resigned cause the job was too stressful I guess from having to deal with picky buyers. The new builder changed it out and said it had looked bad.

#3 We signed and selected our elevation, model, bonus room on the second floor, etc. The sales guy did not tell us the elevation changed with the bonus room. I told them we didn't want the house anymore and would look elsewhere. They gave us an elevation upgrade for free.


I am super happy with the house they built us, but it was not a easy process like I had anticipated. I am sick of hearing myself complain, but the builder will NOT do anything unless you stay on them. We also had our Realtor call them up and stay on them too until they got us what we wanted. She was really important because she has a couple contracts with this company and would seriously bad mouth them to any of her clients.

I'll post pics of the house soon in private pictures. Anyone else have similar stories?
Send us a photo of your house. its very wrong that a reputed builder has built a house very bad. You should claim on him. Your builder should be of himself.
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Old 12-04-2008, 06:49 AM
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No, they fixed EVERYTHING I complained about and most all of the issues were cosmetic and a matter of personal taste. But YES. They won't change anything without putting up a fight because it all comes down to the bottom line. Pain in the a** to deal with.
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Old 12-04-2008, 07:34 AM
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The very last thing to do on building a house is to put the concrete driveway in for that very reason....

I did all the hiring myself (this is my second house so far), so I was basically my own general contractor on my house. But I have problems now getting them to come back and finish what they started I just bitched at the Electrician/Heating guy this morning

Post pics, I'd love to see them. My house is in the member's pictures threads...

Oh and building a house is NEVER easy, even if you hire a general contractor, its ALWAYS work even if you didn't plan on actually doing any physical work on the house
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Old 12-04-2008, 09:06 AM
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Originally Posted by shelleysbitch View Post
The very last thing to do on building a house is to put the concrete driveway in for that very reason....

I did all the hiring myself (this is my second house so far), so I was basically my own general contractor on my house. But I have problems now getting them to come back and finish what they started :o I just bitched at the Electrician/Heating guy this morning

Post pics, I'd love to see them. My house is in the member's pictures threads...

Oh and building a house is NEVER easy, even if you hire a general contractor, its ALWAYS work even if you didn't plan on actually doing any physical work on the house
I think all contractors have that problem. I had to do a substantial amount of work on my house and faced that same problem. When talking to others about it they all said the same thing.

Damaris, Pics please
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Old 12-04-2008, 09:16 AM
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Oh and building a house is NEVER easy, even if you hire a general contractor, its ALWAYS work even if you didn't plan on actually doing any physical work on the house
I was definitely too naive when we started this whole thing. You have to stay on them every step of the way.

We were promised that all the bathrooms would be sound-proofed as would be the utility room. If we hadn't checked out the house the week prior to them putting in the dry wall, we wouldn't have realized that they were missing insulation.

The tub in the master bath is curved in the front and the tile guy usually cuts the 12" tiles to make the curve. I had to complain about how sharp all the cut tiles were etc, and then they let me use those 2x2 tiles for that area after a call to the VP. All the builder would say is, 'We've been doing that for years." Yeah, but that's not good enough for me. lol
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Old 12-04-2008, 09:18 AM
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Ah that is so frustrating. This was around 1999/2000 but my parents built a house in Florida, and they did practically everything wrong. It took a year instead of six months, they put in the wrong countertops twice, the wrong pool tile twice, the electrical floor plugs in the wrong place twice, and more... I was just a kid at the time but it was a huge pain in the ass for my parents. And this was all in a fairly new neighborhood and with set models.
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Old 12-04-2008, 10:23 AM
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Originally Posted by damaris View Post
I was definitely too naive when we started this whole thing. You have to stay on them every step of the way.

We were promised that all the bathrooms would be sound-proofed as would be the utility room. If we hadn't checked out the house the week prior to them putting in the dry wall, we wouldn't have realized that they were missing insulation.

The tub in the master bath is curved in the front and the tile guy usually cuts the 12" tiles to make the curve. I had to complain about how sharp all the cut tiles were etc, and then they let me use those 2x2 tiles for that area after a call to the VP. All the builder would say is, 'We've been doing that for years." Yeah, but that's not good enough for me. lol
Yep you HAVE to check their work, but if you hired a general contractor/builder that would be their job to do that for you, but even if I would have hired one I would still check up on them

I did my own tile and I'm not sure how they can cut tiles to be curved all tile saws are just like table saws, you can't cut curves on them...

Pics!!!!!
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Old 12-04-2008, 03:30 PM
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The tiles are placed on a curve, so what they usually do is cut the large tiles into shorter segments so it looks like a curve. The 12x12s are cut into 4 - 3x12 inch sizes. When you run your hand over the tiles, you can feel all the sharp edges.

For our tub, the tile guy got chicken wire and mud and smoothed out the bathtub curve and then put the 2x2 tile sheet on top. That is the proper way to put the tiles down. I hope that makes sense.

I'll have to post pics when I get a chance.
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Old 12-04-2008, 10:59 PM
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No, they fixed EVERYTHING I complained about and most all of the issues were cosmetic and a matter of personal taste. But YES. They won't change anything without putting up a fight because it all comes down to the bottom line. Pain in the a** to deal with.
If they fixed everything you have complained than it is really good but won't change anything without fight than you should now call your lawyer.
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Old 12-05-2008, 02:45 AM
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^ There is nothing else I want changed. All is good now. I don't think you understand english.
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Old 12-05-2008, 07:38 AM
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PICS!!!
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