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Old 12-03-2008, 09:23 AM
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pls help~ ebay issue

hi

i sold a perfectly working order camera on ebay.
i packed it in a box, within a box.
i offered insurance as an option..but she didnt purchase it.

the buyer said the camera has a clicking noise.
i tested it before it was sent out and there was no clicking noise

the buyer now wants a full refund but i told her i wont accept the return because the camera was probably damaged AFTER it was sent out.

she said it was my fault for not packing it securely

i told her, opening a paypal dispute would be the best option.

she shouldve purchased insurance!!

now what?? who would win?? whats going to happen?

i really dont want a damaged camera now~ what am i going to do with it?

pls help!!
Thanks~~
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Last edited by girl78; 12-03-2008 at 09:25 AM.
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Old 12-03-2008, 09:26 AM
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It is actually your responsibilty as the Seller to purchase insurance, not your buyers. Your buyer will most likely win a claim if filed.
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Old 12-03-2008, 09:35 AM
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really? oh...

but why does it have it as an option on the Ebay listing if its my responsibility?
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Old 12-03-2008, 09:35 AM
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I agree with Amber, YOU should have purchased insurance, its to protect you. Always include insurance in the cost of shipping.
And I agree again your buyer is most likely going to win the claim if filed
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Old 12-03-2008, 09:40 AM
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Question - how does clicking makes the camera inoperable to the point she'd want to return it??? Offer her a partial refund and learn your lesson about insurance (and you will not get paid out an insurance claim if the carrier deems it was not packaged properly anyway)
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Old 12-03-2008, 09:44 AM
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If it was packaged poorly, wouldn't she have noticed that upon opening the package?
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Old 12-03-2008, 11:02 AM
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But cant the buyer always make up some excuse that it was broken the entire time even if its insured? If the buyer doesnt want it, they can get a refund no matter what, basically...right?

I dont think sellers are protected at all then...

its tough.........
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Old 12-03-2008, 11:05 AM
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Yes, both buyers AND sellers have been known to do some really shady things.

It is a risk you take when you use ebay.
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