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  #1 (permalink)  
Old 11-28-2008, 06:05 PM
 
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VW Dealership Rant...i'm sorry.

sorry for posting a rant...but i'm so mad right now. ok, some of you may rmemeber my earlier car woes.

I broke down and finally took my car to the dealership to fix two problems. one being my trunk latch and the second...my door controls(windows, gas tank, etc)would periodically stop working. they fixed the trunk, but the other part for my door didn't come in so after calling them all day...i finally tell them that i'm coming to pick up my car.

when i get home i realize that my once intermittent problem is now permanent. nothing works...including my gas tank. the door will also not lock. also the blinker on the mirror stopped working. they said they would get my tank open if i would drive(30 miles)to the dealership. i decline. i suggest that since they screwed up and now i can't drive my car because i only have a quarter tank...they compt the labor on my door repair...which is $200. they are saying that my car door would have broken eventually and that they see no reason to comp the labor.

North Point VW in N Little Rock AR is run by a bunch of idiots!!

my options now are to get a refund for the part that i already paid for and have a non working door. or let them finish what they started at the price i was quoted.

sorry...and thank you for listening.
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Old 11-28-2008, 10:03 PM
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This is horse shit. Can you call upon another dealer? If it's VW certified...can't you go to any VW or was this an issue where you were past your warranty?

I think you should have some recourse here. My friend works at a VW on Long Island, I just gave him a call let's see what he says.
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Old 11-28-2008, 10:38 PM
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time to go postal
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Old 11-28-2008, 11:40 PM
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Glad you posted. I was wondering. Jesse, are you as nice in real life as you are here? I am sure you have pushed, but push further.
I would be all over this shit.
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Old 11-29-2008, 01:02 AM
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everything being dead sounds like they either forgot to connect something or there is a blown fuse, perhaps they removed the fuse and didn't put it back in. every problem you listed is very easy to troubleshoot and i could do it in your driveway in less than 2 hours. 9 out of ten times group problems like you described trace back to loose connections or switches on their way out. your power window works something like this: battery to fuse block, fuse block to window switch, window switch to motor. a tech is trained to start at the fuse if good, move to the switch, test power in, if good test power out while clicking it, if good test the motor. if any of those test fail they will have identified the problem. in all honesty the fact that it's all dead makes it 10x easier to troubleshoot. if the failure is intermittent it can be a pain to test since things will test good that could be your problem causer. "causer" i made a new word
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Last edited by racebum; 11-29-2008 at 01:05 AM.
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Old 11-29-2008, 01:08 AM
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LOL @ causer.
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Old 11-29-2008, 02:37 AM
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I'm sorry, that really blows. I hope they fix it for you, the right way. Thats not fair! I'd take my car and drive it right through the sales room- hee hee!
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Old 11-29-2008, 06:49 AM
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Wow, I can relate. I drive a VW too. I have had problem after problem with the dealership as well. In fact, I'm going there today! My engine coolant light keeps coming on even though there is plenty of coolant in there. (grr!)

I have had problems with the trunk latch too!
After this car is paid off, NEVER AGAIN will I buy VW. They have been deceptive and IMPOSSIBLE to work with.
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Old 11-29-2008, 07:43 AM
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I had a brand new 2001 VW Golf, EVERYTHING went wrong, locks, doors, windows, alarm, mostly the engine. The check engine light would keep coming back on time and time again, then the engine started making funny noises. They had to order a whole new engine after 18 months, this took 6 months to arrive for which period i was given a loaner. Eventually sold the fucker, VW were horrible, horrendous people, at ALL the dealerships, no matter what the warranty. I will NEVER buy a VW again. Ah well... I really liked how that little car drove too...
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Old 11-29-2008, 09:22 AM
 
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thanks for the support everyone!

i spoke(emailed)the gm of this place. we went back and forth. he basically told me that they didn't do anything wrong. the harness needed replacement when i dropped it off. i said it did......but it worked. he said he would refund the money i paid for the part, but couldn't return my car to the condition it was in when i dropped it off.

I'm going to accept the refund and take it some place else. racebum..i wish your driveway was near here, i'd bring it to you!!..lol.

i will also (for what it's worth) be writing a letter to the bbb, att gen office, the owner of the dealership and anyone else i can find.

brody...i am as nice in person, but i was pretty aggressive and persistent with this place and they are not giving. i did send one last email last night, but haven't heard anything.

there are no other dealerships around so i'll have to find some place that can work on VW's...although in this case, maybe anyone can fix it.
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Old 11-29-2008, 10:24 AM
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Dude. What's wrong with those people? It's certainly not like VW isn't making a HUGE profit on the cars they sell and the RIDICULOUSLY high-priced oil changes and repairs that they charge people for.

I won't go into the whole entire story because I'd be typing for days, but here's the short version: I bought a certified used car from them. Car had been in an accident (which was NOT disclosed to me at time of purchase: I only discovered this when I'd put about 1500.00 into the car within the first MONTH I'd owned it and did a carfax report on it!) and to "make it right" they put me into a NEW 2008 car (of course I was out the 2500.00 I'd put down on it as well as 2000.00 for a used car waranty that I purchased. Bastards.).

Get my new car, all is well... except every time I filled it, I smelled Gasoline inside the car. LOOOONG story short: The ENTIRE gas-tank and fuel line was defective and had to be replaced. I was out of my BRAND NEW car for at least 3 weeks, because they couldn't get the part.

VW sucks, and their customer service is mostly terrible. I say mostly because there is one really good guy that I always go to when I get the car serviced now.

Good luck on getting your car fixed, Jesse. I'm sure you can find someone who can fix it and will do it for LESS than the greedy dealership.
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Old 11-29-2008, 10:49 AM
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Oh Jesse I feel your pain. I hated my VW dealership so much that when I got the final repair done on my car and I had decided to get rid of it (at ONLY 60K too.) I basically told them to just take their dealership and shove it. I still get things in the mail from them every so often and I tear it up right away. Never ever a VW again for me.
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Old 11-29-2008, 11:56 AM
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Call the head office to complain. I had problem with my local Audi dealer. I called up the head office and they had the matter resolved for me. It's the same company, worth a try.

What sucks for me is there's only one Audi dealership in my city and their service is terrible. My next car might have to be a BMW instead!
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Old 11-29-2008, 12:19 PM
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Sorry that this just keeps getting worse.

Keep escalating and contacting all the sources you mentioned.

It's BS. They need to make it right.

Good luck Jesse.
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Old 11-29-2008, 12:23 PM
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on Jesse, sorry you are having so much trouble. You are too nice. I think it's time for that Matrix.
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Old 11-29-2008, 02:12 PM
 
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^thank you and you may be right!!!!!

Marcano...lol...the first time I took my car for an oil change I almost passed out!!

I really would expect a little more out of the dealership....really any dealership.

i contacted VW customer service yesterday morning around 8:30. Never heard back from them. At this point, I would rather take my business elsewhere. I'll call around tomorrow and when I find a place that can do the repairs, I'll go get my refund and tell all those people to kiss my butt
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Old 11-29-2008, 02:36 PM
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on Jesse, sorry you are having so much trouble. You are too nice. I think it's time for that Matrix.
No. He is getting a Fit. This has already been decided via forum consensus.
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Old 11-29-2008, 02:43 PM
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good luck jesse, what a pain
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Old 11-29-2008, 03:16 PM
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the harness? how in the world did it get broken? i would assume the plastic was cracked from the factory. the harness is not a common failure item; however the contacts can be. without actually seeing it i can't really give an informed opinion but it sounds odd.

as to the post about the coolant light. one of two things, either a bad coolant level sensor or a loose wire. both are cheap. what is it with vw and loose wires these days? geez

lastly i'll share a little VW bashing with you guys. a friend of mine owns a '98 jetta which was in need of a brake job. the dealer quoted her $640 for all 4 corners. after i called one of the wholesale accounts i still have access to. brake rotors are $12 each for the front and $16 for the rear. pads were $54 for both front and rear. the entire job took me 45 minutes and my friend was much happier with $250 versus $640
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Old 11-29-2008, 04:26 PM
 
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i almost crapped myself when i looked at your location....for a second i thought it said Sherwood, AR....about 30 miles away
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Old 11-29-2008, 09:38 PM
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Originally Posted by asiandiva View Post
Call the head office to complain. I had problem with my local Audi dealer. I called up the head office and they had the matter resolved for me. It's the same company, worth a try.

What sucks for me is there's only one Audi dealership in my city and their service is terrible. My next car might have to be a BMW instead!
yep call the head office. Write em a letter too. We had a ton of problems with our 04 Ford Focus. They "fixed" the problems just like they "fixed" your car. Finally they offered to do a trade in and write down all of the payments we owed on the car ... even though it was worth way less specially since it was a death trap. We ended up getting a new Escape and they paid off the rest of the loan on that POS focus.

If you bitch enough they will probably do something to fix your car. At least if they want to keep you as a customer. Also look around online and see if other people have had similar problems. Some times that stuff is common but they don't recall it since a recall would cost more then the problems that occur (see Fight Club ).
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Old 11-30-2008, 12:51 AM
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Ugh, VW windows are the worst and my dealership has also been very incompetent in fixing the problem. My drivers side window has worked intermittently for the past 5 yrs and has been in the shop 3 times to fix it. Just a couple weeks ago I noticed the passenger side window no longer works now.
The worst problem I've had with mine is that all of a sudden when I was driving the headlights and all interior lights would shut off and the windshield wipers would stop working. Really safe when I was driving in the rain in the middle of the night
Hope those idiots fix your car....they need to be beat over the head if they think they can break something and then tell you it would break sooner or later anyway.
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Old 11-30-2008, 04:36 AM
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OMG I HATE VW!!! I have a golf that has caused me nothing but grief! and I gave up trying to have it fixed.... I now deal with the fact that if I touch the brakes the signal lights dont work, if I park it in reverse the alarm goes off, the temp monitor doesn't work, and the lights are hit or miss....
I will NEVER drive another VW I can't wait to get either my Porsche or BMW (can't decide between the x5 or Cayenne)
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Old 11-30-2008, 10:08 AM
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Quote:
Originally Posted by racebum View Post
the harness? how in the world did it get broken? i would assume the plastic was cracked from the factory. the harness is not a common failure item; however the contacts can be. without actually seeing it i can't really give an informed opinion but it sounds odd.

as to the post about the coolant light. one of two things, either a bad coolant level sensor or a loose wire. both are cheap. what is it with vw and loose wires these days? geez

lastly i'll share a little VW bashing with you guys. a friend of mine owns a '98 jetta which was in need of a brake job. the dealer quoted her $640 for all 4 corners. after i called one of the wholesale accounts i still have access to. brake rotors are $12 each for the front and $16 for the rear. pads were $54 for both front and rear. the entire job took me 45 minutes and my friend was much happier with $250 versus $640
I have an '07 Jetta that needs 4 new rotors because of a car accident that left it sitting for 4 + months to get repaired and they all rusted out...I was quoted $1100. The dealership said it can be safely driven without the job so my hubby has just been driving it to work and back, I simply cannot justify spending $1100 on a leased/ fully warrantied and insured car. I feel that since it was due to the accident that someone else should be responsible for that bill. $250 though and I'd be ok.
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Old 11-30-2008, 12:22 PM
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It's really sad that VW must be like this. I love my car SO much, but when I'm done paying for it (in another 3+ years...) I will be done with that company and will never again purchase another. Shame on them for taking advantage of people.
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