10-11-2011, 04:47 PM
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Join Date: Nov 2007
Authentication for SNAD case?
I sold this pair of jeans a little while ago to a buyer who first tried to refuse the package because she didn't want to pay customs fees, and now is claiming that these are fake and/or defective. She has now escalated it to a dispute.
I called ebay Customer Service and they said I could maybe get a letter of authentication, otherwise they would contact 7FAM to authenticate (not sure if they'll actually do this). At this stage, would this be the best thing to do? Should I send a request for a letter to Pam? (I didn't want to send one if it wasn't necessary)
If not, what else should I do to maximize chance of winning this case? Seven 7 for all Mankind Roxanne Mercer Skinny Jeans 26 | eBay
I would appreciate any help! Thanks!