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Old 10-11-2011, 04:47 PM
tcl tcl is offline
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Authentication for SNAD case?

Hello,

I sold this pair of jeans a little while ago to a buyer who first tried to refuse the package because she didn't want to pay customs fees, and now is claiming that these are fake and/or defective. She has now escalated it to a dispute.

I called ebay Customer Service and they said I could maybe get a letter of authentication, otherwise they would contact 7FAM to authenticate (not sure if they'll actually do this). At this stage, would this be the best thing to do? Should I send a request for a letter to Pam? (I didn't want to send one if it wasn't necessary)

If not, what else should I do to maximize chance of winning this case?

Seven 7 for all Mankind Roxanne Mercer Skinny Jeans 26 | eBay

I would appreciate any help! Thanks!
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Old 10-11-2011, 06:03 PM
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Even with an letter stating the jeans are authentic you will probably lose the case. PayPal/Ebay almost always sides with the buyer. The rep you talked to probably is clueless. I have a dedicated account rep on paypal who knows his stuff. Have went over this many times with him and when it comes down to it the buyer is going to win.
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Old 10-11-2011, 06:51 PM
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ebay sucks with this kind of stuff they always side with the buyer.

your mercer roxannes are clearly authentic.

would it be possible to direct your buyer to this thread? maybe she would drop the dispute if she sees that they are real? maybe she will want to join the forum?
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Old 10-11-2011, 06:55 PM
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Oddly enough I had a problem with a buyer of size 26 Mercer Roxanne's a couple months ago. I should look up the user name and see if it was the same person.
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Old 10-11-2011, 07:16 PM
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I will try directing her here. Thanks
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