buyer gets damaged + not authentic docs from Macy...lose $3,000 - AuthenticForum
 
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Old 08-05-2013, 05:55 PM
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buyer gets damaged + not authentic docs from Macy...lose $3,000

Sold a jacket on eBay to a guy in Hawaii for $3,000 (yeah a winter jacket, to a guy in Hawaii in July...even more odd is this guy sells his used wrangler jeans for $10 on eBay lol). He gets the jacket, claims it's 100% fake. I tell him it's real and he can confirm with the company. But he doesn't want to do this, instead he changes his story to the jacket's zipper is broken, I ask him for a picture of this "broken" zipper, again he doesn't do this, and he tells me if I won't refund him than he'll get it from eBay.

I've messaged some of his sellers and they claim the same story, he always askes for a return on anything over $25 (so I guess he is "renting" clothes), and if you don't accept he states something is wrong.

Ebay askes him for third party documents. The odd thing, he gets it from a Macy's store. So, this guy walks in off the streets carrying my jacket, tells an employee this jacket is fake and the zipper is broken and askes the employee to write him a note with Macy's letterhead stating the jacket's zipper is broken and not authentic. Might I remind you that this jacket was bought from me, at no point in time did Macy's sell anyone the jacket; let alone, Macy's doesn't even sell the brand name.

Ebay called the Macy's store and confirmed the note with the employee and told the buyer to mail it back. I've called Macy's stores and they said "we would never do that". Basically it's just a huge liability, you don't know if the buyer or seller broke the zipper, and if you are wrong with the authenticity than the seller could sue for false statement. Honestly, I think this guy that wrote him the note is a friend or someone he paid. Called the "executive department" for Macy's and a nice lady apologized and said she would investigate.

Really don't know what to make of this situation

Last edited by jackdanielsbtch; 08-05-2013 at 06:00 PM.
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Old 08-24-2013, 07:59 AM
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Just read this, what was the outcome?
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Old 08-26-2013, 10:18 PM
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What winter coat does Macys sell that costs 3K?
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Old 08-29-2013, 10:20 AM
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Have had same problem but it was about a Zenith watch

You really need to take lots of picture at all angles possible before sending it away and take pic of any document etc.,


Hope it's will be solved for you...
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