Can anyone tell me the best course of action here?
I sold a pair of jeans on eBay several days ago. I went by the address provided in the ebay "item has been sold, ship now" email. That address has the zip code 90045. I sent it out via USPS priority with delivery confirmation. Several days ago, tracking info says it was delivered to the address in 90045.
This afternoon, I received this message:
Hi,You may receive this back because I think even though I have updated my shipment address to zipcode 90043, it seems this got delivered to my old address (5 years ago!) to zipcode 90045 I am trying to track this down now and see what happened. If you receive it back, please reship it back to me and I will pay postage. When I look at my shipment email from you it has the correct address of *********** 90043, so I'm not sure what is wrong. Thanks, Chris
I responded with:
Hi Christine,I did sent [sic] it out to the **** 90045 address. It was the address listed. Is it possible for you to drive over there to see if the current tenants know of its whereabouts? If it comes back to me, I will be sure to let you know. Please keep me updated. Sorry for the inconvenience! Hope to hear from you soon.
Hi, Yes I did go over to that address and of course no one knows anything. Hopefully they just returned it to you so please keep an eye out for it. I'll pay the postage to send it out again. I looked at both my order details and the confirmation email and both of them have my *** 90043 address so it's really puzzling to me that an old address showed up (I haven't lived there since 2006
). thanks and sorry ...Chris
Since the tracking info says it was delivered, I highly doubt I will be receiving the package back. I would be happy to ship it back to the buyer if that's the case. However, it seems like I'm SOL here. I didn't notice that there were two different addresses and went ahead and shipped to the one provided in the ebay email.
Any word of advice? What should we do to resolve this issue?