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Old 09-02-2012, 12:41 PM
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Help...2 delivery failures in 2 weeks

Hi,

I'm looking for some advice about 2 transaction situations my dh has found himself in. He has been buying some electronics & phone accessories on ebay, & most transactions have gone okay but now we are having some problems with delivery & are not sure what to do.

First one: About 2 weeks ago we ordered a set of phone cases, & the seller sent the wrong items (wrong phone model). They said they would refund us after dh sent them back. He sent them out about 10 days ago & notified the seller. The seller keeps saying they did not receive the returned cases back. I know it's a holiday weekend but I think the package should have made it at least a few days before this weekend. dh didn't think to use delivery confirmation or signature confirmation services, of course, & didn't realize they were available for first class mail. Could ebay still force the seller to refund us because they sent the wrong item & admitted to it? Could dh still file an ebay dispute, or is there anything else we can do?

Second one: Last week dh ordered some computer parts for a pretty low price off a second chance offer. The seller is in LA. They sent tracking information last Tuesday, but a week later the package still wasn't here. dh checked the tracking number, & when he did it showed this:

First-Class Mail®


Delivered


August 29, 2012, 10:34 am


LOS ANGELES, CA 90033


Delivery Confirmation™




Electronic Shipping Info Received


August 28, 2012


So as you can see, the package just seems to be back in the seller's hands, only 1 day after they printed the label. I am wondering if the seller did something to cause the package to come back, because they were not happy with the low selling price. Today dh noticed what happened, & asked the seller why the package came back & if there was a problem with our address. There shouldn't be a problem with our address because we have had many packages delivered, since we are in a rural area & have a small child, we shop online all the time. My question for this one is, are we required to re-pay the seller for the 2nd attempt at shipping? Should we even offer to reimburse them? Or is it their problem that the package failed to get to us? I mean, if the delivery had failed because of something on our side, like we moved & failed to update our address, I would just re-pay them for the 2nd shipping label, but I really don't think this one was our fault because it never even left California & we are several states away.

Thank you for all your help
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Old 09-02-2012, 03:59 PM
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1st case - with out delivery confirmation you have no case. Always ship returns back with delivery confirmation (or if you use paypal sig confirm on items over $250). Otherwise you have to rely on the seller/business to be honest - most sellers generally are but better to be safe than sorry.

2nd case - hard to say what happened but the item was not delivered to you, so it doesn't really matter what happened. Seller should reship item or contact post office about why it was returned and reship. You do not need to pay additional shipping charges in this case.
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Old 09-02-2012, 06:11 PM
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Just to add, I have had packages show that they were delivered back to me when they should have shown "accepted" sometimes the post office just inputs it incorrectly as "delivered"
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Old 09-03-2012, 01:07 PM
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Thank you, treasurehoard & maureenmarie!

We did hear back from the 2nd seller, who said they had the package sent back to them, & they would give us a new tracking # tomorrow. In the 1st case, oh well. At least they were not expensive items, & the total was about $20, lesson learned.
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