I'm looking for some advice about 2 transaction situations my dh has found himself in. He has been buying some electronics & phone accessories on ebay, & most transactions have gone okay but now we are having some problems with delivery & are not sure what to do.
First one: About 2 weeks ago we ordered a set of phone cases, & the seller sent the wrong items (wrong phone model). They said they would refund us after dh sent them back. He sent them out about 10 days ago & notified the seller. The seller keeps saying they did not receive the returned cases back. I know it's a holiday weekend but I think the package should have made it at least a few days before this weekend. dh didn't think to use delivery confirmation or signature confirmation services, of course, & didn't realize they were available for first class mail. Could ebay still force the seller to refund us because they sent the wrong item & admitted to it? Could dh still file an ebay dispute, or is there anything else we can do?
Second one: Last week dh ordered some computer parts for a pretty low price off a second chance offer. The seller is in LA. They sent tracking information last Tuesday, but a week later the package still wasn't here. dh checked the tracking number, & when he did it showed this:
August 29, 2012, 10:34 am
LOS ANGELES, CA 90033
Electronic Shipping Info Received
August 28, 2012
So as you can see, the package just seems to be back in the seller's hands, only 1 day after they printed the label. I am wondering if the seller did something to cause the package to come back, because they were not happy with the low selling price. Today dh noticed what happened, & asked the seller why the package came back & if there was a problem with our address. There shouldn't be a problem with our address because we have had many packages delivered, since we are in a rural area & have a small child, we shop online all the time. My question for this one is, are we required to re-pay the seller for the 2nd attempt at shipping? Should we even offer to reimburse them? Or is it their problem that the package failed to get to us? I mean, if the delivery had failed because of something on our side, like we moved & failed to update our address, I would just re-pay them for the 2nd shipping label, but I really don't think this one was our fault because it never even left California & we are several states away.
Thank you for all your help