Help...2 delivery failures in 2 weeks - AuthenticForum
  Register FAQ Members List Arcade Search Chat Mark Forums Read  

Rules, Suggestions, Helpful Reference Threads Please note the rules! Have a suggestion or concern? Helpful reference threads (authentic and fake stores and sellers, eBay/Paypal info & more)

LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 09-02-2012, 12:41 PM
Denim Fan
Join Date: Jun 2010
Location: In the red, white & blue
Posts: 66
Feedback: (1)
Help...2 delivery failures in 2 weeks


I'm looking for some advice about 2 transaction situations my dh has found himself in. He has been buying some electronics & phone accessories on ebay, & most transactions have gone okay but now we are having some problems with delivery & are not sure what to do.

First one: About 2 weeks ago we ordered a set of phone cases, & the seller sent the wrong items (wrong phone model). They said they would refund us after dh sent them back. He sent them out about 10 days ago & notified the seller. The seller keeps saying they did not receive the returned cases back. I know it's a holiday weekend but I think the package should have made it at least a few days before this weekend. dh didn't think to use delivery confirmation or signature confirmation services, of course, & didn't realize they were available for first class mail. Could ebay still force the seller to refund us because they sent the wrong item & admitted to it? Could dh still file an ebay dispute, or is there anything else we can do?

Second one: Last week dh ordered some computer parts for a pretty low price off a second chance offer. The seller is in LA. They sent tracking information last Tuesday, but a week later the package still wasn't here. dh checked the tracking number, & when he did it showed this:

First-Class Mail®


August 29, 2012, 10:34 am


Delivery Confirmation™

Electronic Shipping Info Received

August 28, 2012

So as you can see, the package just seems to be back in the seller's hands, only 1 day after they printed the label. I am wondering if the seller did something to cause the package to come back, because they were not happy with the low selling price. Today dh noticed what happened, & asked the seller why the package came back & if there was a problem with our address. There shouldn't be a problem with our address because we have had many packages delivered, since we are in a rural area & have a small child, we shop online all the time. My question for this one is, are we required to re-pay the seller for the 2nd attempt at shipping? Should we even offer to reimburse them? Or is it their problem that the package failed to get to us? I mean, if the delivery had failed because of something on our side, like we moved & failed to update our address, I would just re-pay them for the 2nd shipping label, but I really don't think this one was our fault because it never even left California & we are several states away.

Thank you for all your help
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 09-02-2012, 03:59 PM
treasurehoard's Avatar
Denim God
Join Date: May 2006
Location: Earth
Posts: 26,102
Feedback: (166)
1st case - with out delivery confirmation you have no case. Always ship returns back with delivery confirmation (or if you use paypal sig confirm on items over $250). Otherwise you have to rely on the seller/business to be honest - most sellers generally are but better to be safe than sorry.

2nd case - hard to say what happened but the item was not delivered to you, so it doesn't really matter what happened. Seller should reship item or contact post office about why it was returned and reship. You do not need to pay additional shipping charges in this case.
CONSIGN WITH TREASUREHOARD - Free Pick-Up/Shipping - Low Rates No Fees - PM for details
Reply With Quote
  #3 (permalink)  
Old 09-02-2012, 06:11 PM
maureenmarie's Avatar
Denim God
Join Date: May 2008
Posts: 10,455
Feedback: (104)
Just to add, I have had packages show that they were delivered back to me when they should have shown "accepted" sometimes the post office just inputs it incorrectly as "delivered"
buy my Stuff
please PM me if you find:
(23/24) WR savoys in sugar & spice, Aquarius or Barcelona and
(24) Sweden edie and NWL crystal kate / (24/25) Rockers with flap A pkts and MLA HW bootcuts
Reply With Quote
  #4 (permalink)  
Old 09-03-2012, 01:07 PM
Denim Fan
Join Date: Jun 2010
Location: In the red, white & blue
Posts: 66
Feedback: (1)
Thank you, treasurehoard & maureenmarie!

We did hear back from the 2nd seller, who said they had the package sent back to them, & they would give us a new tracking # tomorrow. In the 1st case, oh well. At least they were not expensive items, & the total was about $20, lesson learned.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

All times are GMT -6. The time now is 11:23 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.0
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72