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Old 08-02-2012, 06:34 PM
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One Day/Express shipping question

Bought an item of ebay. Seller offered One day/express shipping for $18.99. It was on 6/24 late night, and ebay calculated it to be delivered on 26th, which is exactly what I needed. Paid right away and waited. And waited. And waited some more. Got the tracking number on the 25th that electronic shipping info was received. Kept checking it throughout the day, with no updates. Called USPS in the morning of 26th, was told that they most likely printed the label, but did not ship. Contacted the seller to make sure they shipped it. Got a response on the 27th that they shipped on the 25th, and to be patient. I told them it was supposed to arrive the day before, and that I already lost a day. Got another response to be patient, to look at the tracking and that it was on its way.

Item finally delivered on the 30th. I contacted the seller and told them that I was shipping refunded because the item was 4 days late. They still swear they shipped it on 25th, but offered 70% shipping refund because "they also lost in this transaction."

Who's at fault here? Am I being unreasonable asking for all shipping fees to be refunded b/c the seller messed up? And is Express shipping the same as one day shipping? I always thought it was different, but this is how it's listed in the listing.
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Old 08-02-2012, 08:17 PM
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If they really shipped it on the 25th, Express Mail carries a guarantee, and all they have to do is go to the post office and they will be refunded since the service was not provided as guaranteed
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Old 08-02-2012, 09:20 PM
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Thanks, Pam. I'll relay that to the seller and see what they say.
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Old 08-03-2012, 02:23 AM
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What's the tracking number? You can check to see when the package was first scanned ("Accepted or Pickup by Carrier"). I find it hard to believe that an Express package took 5 days to be delivered, when even Priority is faster than that, more often than not.
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Old 08-03-2012, 07:43 PM
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https://tools.usps.com/go/TrackConfi...00838028445541

They actually refunded me 100% shipping today, after I told them what Pam said. Thanks!
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