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Old 06-30-2012, 04:53 PM
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Seller raises shipping charges for "time and gas"?!

So, I purchased a pair of jeans from ebay. Originally the guy wanted about $16 for shipping "standard" within the United States, and I was able to get him to do $13 which is still pretty high for a pair of jeans, especially parcel post. I got the item and noticed he paid $8.50 and printed his shipping from ebay with FREE delivery confirmation. I messaged and asked what the deal is, and he said he had to charge for his time, and gas, and all this other ridiculous stuff. He sells other items, it's not like he had to make a special 50 mile drive to a post office to ship one item? This is kind of outrageous don't you think? If he cared soo much about gas prices, schedule a pick up and have them come to your door...? Trying to rationalize why I am not happy about paying $5 extra than what the actual charges are isn't doing any good because he doesn't really listen or care. I thought according to ebay policy you aren't allowed to "make money on shipping charges" that was the whole point of adding final value fees on shipping because of people like this who over charge to reduce fees? Does anyone know if there is anything I can do about this, or am I just stuck with paying an extra 40% for no reason?
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Old 06-30-2012, 05:57 PM
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The way that I look at it is, yeah that is high HOWEVER you DID pay it, knowing that was just 'shipping cost.' so it's not like he forced you to buy the item and pay that price.

I have bought SEVERAL items where the seller paid either more for shipping then what I paid or less. I don't buy the item if I don't like the shipping cost, that way there is no complaint.
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Old 06-30-2012, 06:25 PM
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You agreed to the terms of the auction when you bid. If you don't like it, don't bid.

Is $13 high? Of course. Especially since he could ship it priority flat rate for nearly half the cost he paid. However, it is shipping AND HANDLING. It's really none of anyone's business what a seller choose to factor into the handling cost, and honestly he shouldn't even have justified it to you. eBay's urging sellers to give away shipping, etc, is really just a mind game. You are completely naive if you don't think that sellers offering free shipping aren't jacking up the price of the item to cover these fees. This is not a charity. Tape, supplies, gas, time, indeed all cost MONEY. And there are paypal fees on your S&H charges too. Additionally, do you not think that an item you buy in a store has all sorts of fees added into that price? The gas to transport the item there, the overhead of the store (employees, rent, electricity...), etc. All these things need to be paid for. Again, not a charity.

Next time it's simple... don't bid. But honestly I will never ever see the point of complaining about shipping.... you either are ok with the price of the item (the WHOLE cost of the purchase), or you aren't.
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Old 06-30-2012, 07:30 PM
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If the seller charges you $100 w/ free shipping or $90 w/ $10 shipping you are paying the same price.

Actually if you purchase from sellers who are running businesses and offering free shipping you are probably paying more over time than if they charged for shipping and offered combined discounts. As Pam stated any seller with a basic business common sense is going to add the shipping costs (and all other overhead) into the price of the item. eBay quickly figured this out when they started pushing free shipping and penalizing sellers who charged shipping w/ lower search rankings. Representative from eBay told me as much. They could not believe that sellers would offer free shipping - but then actually raise their prices higher than they were with separate shipping. This of course is common sense for anyone who has run a retail business on a competitive profit margin (eBay could not seem to grasp it). Sellers had to raise the prices higher than before because they were now paying fees on the ENTIRE amount collected.

Why did eBay decide to charge fees on shipping? Bottom line is their bottom line. They could just as easily do what Amazon does and have set shipping costs per category - and then the seller must add any additional costs into the item price. eBay already does this in some categories (books). In the end its in their best interest to get every penny they can out of the sellers and at the same time attempt to get them to drive their prices down as low as possible so they can tout "lowest" prices. If they feel buyers concept of "low" prices is free shipping then they will try to get sellers to do this anyway they can.

If you pay $50 for the item and $50 for shipping, is that as good a deal as if you paid $90 for the item and $10 for shipping? If you said 1 was a better deal than other one you may have been sleeping in math class. If you said its the same ... you are correct. You agreed to pay a specific price when you purchased the item. If you were not happy with said price including any fees that you were incurring you should not have purchased the item. cost + shipping = Total Price . The cost and shipping by themselves are meaningless when you are considering the question:

"Is this a price I want to pay for the item?"
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Old 06-30-2012, 08:37 PM
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Quote:
Originally Posted by Debbielovesu View Post
... it's not like he forced you to buy the item and pay that price.....I don't buy the item if I don't like the shipping cost, that way there is no complaint.
Quote:
Originally Posted by idalis View Post
You agreed to the terms of the auction when you bid. If you don't like it, don't bid.... it's simple... you either are ok with the price of the item (the WHOLE cost of the purchase), or you aren't.
Quote:
Originally Posted by treasurehoard View Post
If the seller charges you $100 w/ free shipping or $90 w/ $10 shipping you are paying the same price....

The cost and shipping by themselves are meaningless when you are considering the question:

"Is this a price I want to pay for the item?"
basically what everyone else said .. and if you want to "negotiate" shipping, do it before you buy the item
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Old 06-30-2012, 10:54 PM
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The seller told me "The best price I can do is $13 because that is what it cost me last time." He specifically told me that was the cost of shipping for him, which is fine I guess because a lot of people don't know you can fit jeans in a flat rate envelope for $5 even though I told him that before I purchased. The thing that upset me is he lied to make $5 extra on the transaction, that was the whole point of this thread. And actually right in ebay guidelines it says specifically things you are not allowed to charge for, and gas/mileage/time/fees are not allowed to be added to the cost of shipping. According to ebay, the "handling" charge is only for supplies and insurance cost if any. I didn't have a problem with the shipping charges other than I knew he could do it cheaper, which is why I initially asked before I clicked buy it now, but I did have a problem with him lying to me about the actual cost that he paid in order to get me to pay more, which is probably why he admitted to the real cost AFTER I paid.


Selling practices policy
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Old 06-30-2012, 11:06 PM
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The dude is clearly NOT a seasoned ebay seller. You are way too hung up on something that likely really is only inexperience. Meanwhile as someone who does have experience, you probably should have known what the postage cost was to begin with, no? You are also crazy to think that ebay's "guidelines" are anything but self serving (they are a business trying to make "an extra $5'" for THEMSELVES after all) and that they have any magical powers to prevent anyone from creating fees that represent whatever they want in their minds
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Old 06-30-2012, 11:14 PM
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I am not trying to make any enemies here, I sell all the time like many of you. I am just a college student doing this to make extra money for tuition and living. I am in Oregon which doesn't really have any outlets to big bulk items straight from the warehouse. I know what it is like to sell, but I also know what it is like to buy. That is why when I see people do things like lie in their listings, or lie to their buyers it just kind of upsets me because I try to be as honest as possible and give the best prices/service to make every one of my customers happy. I don't own a store, or have a warehouse, but I do take my selling seriously. It just seems like the harder sellers try to make everything perfect, the more likely it is for someone to complain and get mad because something wasn't "clear". I see many sellers post 1 picture and you can't even see the whole item, their listing is 2 words long, but they still have 100% positive feedback and no one seems to care? Just trying to figure everything out because I am not as experienced as most of you on this forum, but like everyone you have to start out somewhere.
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Old 06-30-2012, 11:53 PM
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from your own listing a policy violation and exactly what you are citing above and complaining about:

NWT Women's 7 Seven for All Mankind Ginger Lightweight Mercer Dark Jeans Sz 24 | eBay

Quote:
*Note* Due to the new ebay policy, shipping must now be marked up slightly in order to avoid losing money on shipping and handling due to the new " Final value fee" ebay charges on shipping costs.

pot meet kettle game over
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Old 07-01-2012, 01:02 AM
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Quote:
Originally Posted by treasurehoard View Post
from your own listing a policy violation and exactly what you are citing above and complaining about:

NWT Women's 7 Seven for All Mankind Ginger Lightweight Mercer Dark Jeans Sz 24 | eBay




pot meet kettle game over


Very mature for a moderator and ebay power seller, good way to set an example for everyone. I love how I ask a simple question and only get lectures and life lessons. I actually only charge a standard flat rate no matter what pair of jeans or the weight. At the same time ebay added the final value fees on shipping, postage prices went up as well. So it really doesn't matter what my listing says, I had to raise the price regardless. Good to know if I need help with buying or selling I can always come here to get badgered by moderators...
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Old 07-01-2012, 01:10 AM
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You also might want to read your forum rules again carefully, unless being a moderator of this forum requires you to not have to follow any of them? The 1st rule about treating others with respect, rudeness, insults, and personal attack.. pot meet kettle game over.
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Old 07-01-2012, 01:33 AM
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^ oh no you don't

badgered

Mike is stating facts, you have a listing policy violation, pure and simple ... no disrespect or insults or personal attacks were made ... in fact, Mike was trying to help you ...

but i don't have to follow any moderator rules

you're making $2.10 profit off of shipping and you are upset to this extent about a $5 markup

and.... i appreciate this sentiment..

Quote:
Originally Posted by krtkendra View Post
I am not trying to make any enemies here...... That is why when I see people do things like lie in their listings, or lie to their buyers it just kind of upsets me because I try to be as honest as possible and give the best prices/service to make every one of my customers happy. .... I do take my selling seriously. It just seems like the harder sellers try to make everything perfect, the more likely it is for someone to complain and get mad because something wasn't "clear". I see many sellers post 1 picture and you can't even see the whole item, their listing is 2 words long, but they still have 100% positive feedback and no one seems to care? Just trying to figure everything out because I am not as experienced as most of you on this forum, but like everyone you have to start out somewhere.
but... i have to add to this pot calling the kettle black stuff I remember you clearly and i've been quite polite to you since you joined, however.... i purchased a pair of NWT soho rockers from you a few years back ... i paid $90 for them ($9 shipping ) since they were my most wanted at the time ... i was very excited to receive them and i left you positive feedback immediately.... then i realized that they had been hemmed w/o originals ... i messaged you and let you know about the defect. I asked for a full refund to return or a partial refund so i could repair them and you would not do either you were quite mean and rude to me actually.. you said they were perfect, and they were the original hems.. the messaging went on for over a week and you wouldn't look at pictures or reasoning.. you basically called me a liar and said you didn't believe me and in the end you would not give me a refund or a partial... so i kept them, in fact, i still have them.. i finally tracked down an old pair of cheap soho rockers and added the hems to them..... sooooo .. you have an unhappy customer .... who still remembers you, with a bad taste and an $18 out of pocket cost to have them repaired

now game over
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Old 07-01-2012, 06:46 AM
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Quote:
I actually only charge a standard flat rate no matter what pair of jeans or the weight.
I'm guessing that would be because you use a flat rate envelope and weight is irrelevant. This is hardly a claim to benevolence.

Quote:
Originally Posted by krtkendra View Post
It just seems like the harder sellers try to make everything perfect, the more likely it is for someone to complain and get mad because something wasn't "clear".
How much "clearer" can clearly stated S&H costs be?

And if you want a blunt answer to your "question" (as apparently you just want to hear what you want to hear, and not actual opinions about whether or not you are being at all reasonable)

Quote:
Does anyone know if there is anything I can do about this, or am I just stuck with paying an extra 40% for no reason?
No there is nothing you can do about this, and yes you are "stuck" honoring exactly what you agreed to when you signed the contract. (something tells me you won't like this answer either though)
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Old 07-01-2012, 08:00 AM
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Did he even make money on the shipping?? The difference is $4.50 from what you paid and what he spent on shipping. On that $4.50 he will be charged ebay & paypal fees, plus the paper/ink/tape for printing a shipping label.

I think you need to let it go and next time if you don't like their shipping charges, don't buy from them.
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Old 07-01-2012, 02:08 PM
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Old 07-01-2012, 02:42 PM
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This line you dropped on us are you serious ?

"That is why when I see people do things like lie in their listings, or lie to their buyers it just kind of upsets me because I try to be as honest as possible and give the best prices/service to make every one of my customers happy"

You call buying jeans for around $10 to $15 each then selling them for double or triple honest , morally right, and the best price for customers ? Im sure the people you bought them from would beg to differ if they knew or saw that ?
Im sure the people that sold you those jeans would love to have some of the extra profit you made off their jeans.
And IM sure since your such an honest seller you actually messaged some of the people and said hey you are selling these way too low right?
But I guess they don't matter since they are not rebuying the pair of jeans they just sold you for $15 for $60 right? Since they are not your customers they are just your naive suppliers
I have yet to see you list anything you bought for anywhere close to what you paid the lowest right now is like $40 so how is that giving the customers the best price? Wouldnt that be you buying them for say $15 then selling them for $15 or lower not marking them up ?
So I would forget the $5 especially when you are making hundreds of dollars in profits off others.

Unless you are just hoarding all the denim so incase the world ends tomorrow you will have 1000 pairs of jeans
$5 is really nothing as others said it still costs money to print the label, type of paper used adhesive or just plain paper, then the tape he may have used to secure the label to the box or package, xxif he used any extra packing material like bubble wrap or foam peanuts, even the box or envelop itself if he is not using a flat rate envelop or package this costs money, xxetc..xx

You didn't list any of that and these are all things he can charge as part of his shipping costs and besides that as other have said ebay now actually takes a percentage out of shipping its not like the old days where people could put a $1.00 for the item and $100 for the shipping and only $1.00 was charged against for the final ebay fees now they include shipping. So they took a percentage of that $5 so he maybe got an extra couple bucks is it really worth it to start trouble over that ? Karma is a "B" if he is doing something outrageous it will catch up with him in the end, but try buying something overseas xxand the person is charging you $75 to $100 when its only $25 now that is something you can go to ebay about charging excessive shipping fees for not an extra $5 cause in reality I doubt ebay will do a thing for that as I doubt they will see that as excessive.
Besides isn't it something you are just going to turn around an resell for like $50 to $100 anyway Your mad at this guy for getting a 40% markup on shipping on a pair of jeans your probably going to turn around and mark up 100 to 200% anyway on ebayxx
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Old 07-01-2012, 03:52 PM
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Alright, now we are getting way off topic and ridiculous. Selling things for a profit is dishonest and immoral? I'm going to drop the "are you serious" on you.

It is each seller's responsibility to list items for the price they would be ok selling them for. Winning something for a low price is LIFE. This is a free market. If those sellers don't want to take the time to research market value, make a nice attractive listing, etc, that is their own problem.

Again, life isn't a charity
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Old 07-01-2012, 04:35 PM
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Old 07-01-2012, 07:06 PM
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Yes it is off topic. And ofcourse its not dishonest to sell things for profit on ebay everyone does it for the most part that is not what I meant.
Also not everyone sells for a profit some people are actually selling things at cost or below cause they need the money and not buying something for rock bottom to turn around and flip it for 2 to 3 times the price.
But it is dishonest to state they are giving customers the best price and stating they must raise there shipping costs, etc , etc.. When they are not giving the best price and they are raising there shipping costs cause they want to, and on items they are already making double to triple on.
Yet pretending they do no wrong and wanting to have ebay string this guy up over $5
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Old 07-03-2012, 06:56 AM
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Old 07-03-2012, 04:02 PM
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Old 07-04-2012, 01:57 PM
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Old 07-04-2012, 02:57 PM
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Quote:
Originally Posted by maureenmarie View Post


but... i have to add to this pot calling the kettle black stuff I remember you clearly and i've been quite polite to you since you joined, however.... i purchased a pair of NWT soho rockers from you a few years back ... i paid $90 for them ($9 shipping ) since they were my most wanted at the time ... i was very excited to receive them and i left you positive feedback immediately.... then i realized that they had been hemmed w/o originals ... i messaged you and let you know about the defect. I asked for a full refund to return or a partial refund so i could repair them and you would not do either you were quite mean and rude to me actually.. you said they were perfect, and they were the original hems.. the messaging went on for over a week and you wouldn't look at pictures or reasoning.. you basically called me a liar and said you didn't believe me and in the end you would not give me a refund or a partial... so i kept them, in fact, i still have them.. i finally tracked down an old pair of cheap soho rockers and added the hems to them..... sooooo .. you have an unhappy customer .... who still remembers you, with a bad taste and an $18 out of pocket cost to have them repaired

now game over
DAGGER!!!
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Old 07-07-2012, 05:38 AM
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Old 07-08-2012, 12:44 AM
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Quote:
Originally Posted by denimskx View Post
Yes it is off topic. And ofcourse its not dishonest to sell things for profit on ebay everyone does it for the most part that is not what I meant.
Also not everyone sells for a profit some people are actually selling things at cost or below cause they need the money and not buying something for rock bottom to turn around and flip it for 2 to 3 times the price.
But it is dishonest to state they are giving customers the best price and stating they must raise there shipping costs, etc , etc.. When they are not giving the best price and they are raising there shipping costs cause they want to, and on items they are already making double to triple on.
Yet pretending they do no wrong and wanting to have ebay string this guy up over $5
i give you best price on Building Logical Arguments for Dummies book. Only 40 rubles plus 15 rubles shipping. Shipping cost go up due to special inaugural Stalin stamps and doctor tell wife to no drink listerine only vodka because blind in right eye now. No profit made praise communism death to America.

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