I sold a high-end purse on Bonanza (US buyer), and emailed her photos upon her request before she made the purchase. Well, three days after she pays (two of which was the weekend
), she opens a dispute in PayPal for item not received. I politely told her I can't control the postal system, and she can use the tracking from PayPal to track the package online.
Fast forward today, it was delivered and she signed for it (I shipped it priority mail with signature conformation since it was valued over $250). Literally a minute after I got the dispute closed notification, she emails me and tells me she wants to return the purse because she found black marks on the handle of the purse (this purse, by the way, is black..), and "thanks for lying to me about it". The photos I emailed her prior to shipping out the purse do not show what she's describing, and obviously I don't want to refund since I am confident there's nothing wrong with the purse before I shipped it out*.
Can she re-file a PayPal dispute for item not as described on this transaction? The original dispute was never escalated into a claim, but I don't know if that has any bearings on whether or not she can open a second dispute. If I refuse to refund, can I get screwed over in any other way?
*I know there are cases where the seller's rude and refuses to admit their fault, but I swear to all things AF and mighty that this is not the case!