Can a buyer file a dispute twice on the same PayPal transaction? - AuthenticForum
 
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  #1 (permalink)  
Old 05-23-2012, 04:40 PM
Denim Lover
 
Join Date: Nov 2006
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Can a buyer file a dispute twice on the same PayPal transaction?

I sold a high-end purse on Bonanza (US buyer), and emailed her photos upon her request before she made the purchase. Well, three days after she pays (two of which was the weekend ), she opens a dispute in PayPal for item not received. I politely told her I can't control the postal system, and she can use the tracking from PayPal to track the package online.

Fast forward today, it was delivered and she signed for it (I shipped it priority mail with signature conformation since it was valued over $250). Literally a minute after I got the dispute closed notification, she emails me and tells me she wants to return the purse because she found black marks on the handle of the purse (this purse, by the way, is black..), and "thanks for lying to me about it". The photos I emailed her prior to shipping out the purse do not show what she's describing, and obviously I don't want to refund since I am confident there's nothing wrong with the purse before I shipped it out*.

Can she re-file a PayPal dispute for item not as described on this transaction? The original dispute was never escalated into a claim, but I don't know if that has any bearings on whether or not she can open a second dispute. If I refuse to refund, can I get screwed over in any other way?

*I know there are cases where the seller's rude and refuses to admit their fault, but I swear to all things AF and mighty that this is not the case!

Last edited by fairylite; 05-23-2012 at 04:41 PM.
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Old 05-23-2012, 06:01 PM
Denim Lover
 
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Just an update after reviewing the PP case:

1) Buyer files for non-receipt
2) Buyer escalates dispute after receiving today and claims item not as described (not officially, just noted in the comments). I incorrectly assumed the dispute was never escalated because I got the "resolution of case" email already
3) My PP shows that the case is closed (I'm assuming because the item is received and signed for)

So an amendment to my original question: can the buyer file a second dispute on the same transaction for a different reason?

Last edited by fairylite; 05-23-2012 at 06:03 PM.
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Old 05-23-2012, 06:12 PM
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I believe a buyer cannot open a claim for an 'item not as described' unless it was an eBay transaction. I know that used to always be the case. Not sure if that has changed at all but that may be why her claim was denied instantly.
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Old 05-23-2012, 07:08 PM
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Buyers can make SNAD claims through PayPal outside of eBay, this changed at least a year or 2 ago.

They can "double" claim. If they file an item not received claim, then receive the item but it is not as described so they can file/modify the claim to an item significantly not as described claim. Also they can appeal a claim if they loose and it may be decided in their favor. They can also file a chargeback after that if they paid with a CC.

In this case sounds like they misfiled, When they upgraded the claim they should have modified it to SNAD not INR. Which is why it close automatically since the tracking/sig confirm says delivered. At this point possible things that may occur is 1. they give up 2. they contact paypal to try and appeal 3. they file a chargeback .
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