Do I have a case? - AuthenticForum
 
AuthenticForum
  Register FAQ Members List Arcade Search Chat Mark Forums Read  
Register

 
 
Rules, Suggestions, Helpful Reference Threads Please note the rules! Have a suggestion or concern? Helpful reference threads (authentic and fake stores and sellers, eBay/Paypal info & more)

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 12-29-2011, 09:16 PM
Denim Fan
 
Join Date: Nov 2008
Posts: 96
Feedback: (0)
Do I have a case?

I'll try to make this as short as possible. I ordered 5 pairs of jeans from a clothing site. It's one of those sites where you can't return or exchange clearance/final sale items. Okay no problem. The jeans I ordered weren't on clearance or in the clearance section. The site states that "Clearance items are any item sold at 35% off off or more from the original retail price. Clearance items are not eligible for sale codes, vip codes, any coupons or additional mark down offers."...Some of the jeans I ordered were on sale, maybe $10-15 off retail. Nowhere near 35% off the retail price. I used a coupon code to receive an additional 25% off my order. Long story short, none of the jeans fit and I had to return them. I get a message from them today saying unfortunately, clearance items are non-refundable and exchangeable.....WHAT???? None of the items I ordered were on clearance, and even if they were, I shouldn't have been able to use a coupon code for additional money off, when it clearly states that no codes of any kind are allowed for clearance items? Then the lady has the nerve to say that I need to send them $9.95 in order for them to ship the items back to me. I tried calling them, but they were closed for the day. So before I call tomorrow, I would like to get some feedback on whether I have a valid case or not.
Reply With Quote
Sponsored Links
Advertisement
 
  #2 (permalink)  
Old 12-29-2011, 09:35 PM
bromeril's Avatar
Denim Addict
 
Join Date: Jan 2010
Location: La Jolla, CA
Posts: 1,162
Feedback: (7)
I think this case should go in your favor, but not sure if it will. Depends on the company and the person you talk to. That said, it is definitely worth a discussion with the company.
__________________
Reply With Quote
  #3 (permalink)  
Old 12-29-2011, 10:11 PM
idalis's Avatar
Administrator
 
Join Date: May 2006
Location: Westchester, NY
Posts: 34,070
Feedback: (61)
Just call your credit card company and do a chargeback if they continue to be asshats. What is the store out of curiosity?
Reply With Quote
 
  #4 (permalink)  
Old 12-29-2011, 10:58 PM
treasurehoard's Avatar
Denim God
 
Join Date: May 2006
Location: Earth
Posts: 26,102
Feedback: (166)
Quote:
Originally Posted by idalis View Post
Just call your credit card company and do a chargeback if they continue to be asshats. What is the store out of curiosity?
agree, no need to discuss it further with the store. File a charge back with your credit card company now.
__________________
AUCTIONSFollow us on TWITTERLike us on FACEBOOKTUMBLR
CONSIGN WITH TREASUREHOARD - Free Pick-Up/Shipping - Low Rates No Fees - PM for details
Reply With Quote
  #5 (permalink)  
Old 12-29-2011, 11:08 PM
Denim Fan
 
Join Date: Nov 2008
Posts: 96
Feedback: (0)
Quote:
Originally Posted by idalis View Post
Just call your credit card company and do a chargeback if they continue to be asshats. What is the store out of curiosity?
lifeanddeathclothing.com

Quote:
Originally Posted by treasurehoard View Post
agree, no need to discuss it further with the store. File a charge back with your credit card company now.
I paid with my Wachovia debit card...Would I still be able to file a charge back?
Reply With Quote
  #6 (permalink)  
Old 12-30-2011, 08:20 AM
bethy_29's Avatar
Denim God
 
Join Date: Feb 2007
Posts: 6,172
Feedback: (24)
Unfortunately, probably not. Call your bank ASAP and ask them if there is anything you can do.
__________________
Beth
Reply With Quote
  #7 (permalink)  
Old 12-30-2011, 08:51 AM
treasurehoard's Avatar
Denim God
 
Join Date: May 2006
Location: Earth
Posts: 26,102
Feedback: (166)
Debit card does not offer the same benefits as a credit card. For online purchases, no matter how reputable the store is, I would always recommend paying with a credit card so you have the ability to do a chargeback if necessary.
__________________
AUCTIONSFollow us on TWITTERLike us on FACEBOOKTUMBLR
CONSIGN WITH TREASUREHOARD - Free Pick-Up/Shipping - Low Rates No Fees - PM for details
Reply With Quote
  #8 (permalink)  
Old 12-30-2011, 11:14 PM
Jean Junkie
 
Join Date: Jul 2008
Posts: 2,822
Feedback: (3)
Just to offer another point of view, I've had a great experience with TD Bank debit card; I ordered something from someone who didn't ship me my item; I called my bank, told them the situation. They told me to inform the seller that "I revoke my authorization on the charge." Then call them up again, and tell that was completed, and I got my money back.
Reply With Quote
  #9 (permalink)  
Old 01-01-2012, 08:53 AM
Denim Fan
 
Join Date: Nov 2008
Posts: 96
Feedback: (0)
I called and talked to a rep from the site on Friday. He agreed that an item shouldn't become a clearance item just because a promo code is used, making it 35% off. Unfortunately, the manager was already gone for the day, and it has to go through her. So now I have to call back and talk to her on Tuesday, and attempt to get my money back. I'll let you know what happens...
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -6. The time now is 11:25 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
SEO by vBSEO 3.6.0
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.
 
 

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70