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Old 11-30-2011, 08:58 AM
Jean Junkie
 
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Shipping to a different address

I have a Canadian buyer who is leaving for vacation in the US and NEEDS her item before she goes. Of course she paid with echeck so the payment took the full 10 days to clear. All the while she kept messaging me to just ship her package because she was already out the money. Of course I refused and she has been angry. I did, however, offer to send the package to her hotel in the States as long as she updated her address information on eBay and Paypal.
How long will it take these changes to take effect? Does anyone have a telephone number at Paypal where I can verify it's all good?
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Old 11-30-2011, 09:08 AM
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Sounds like this is going to turn out bad no matter what is done at this point. She sounds impossible to please and without any common sense.

I do not believe that she can change the address on her payment once she has already started the echeck. She surely could update it in her paypal, but it would only apply to future payments that she used that address for. I would say refund her payment and have her pay with the US address but since it is an eCheck you cannot refund it until you actually receive it.

I am sure asking for her to submit a new payment via instant transfer/CC with the correct US address (and then refunding the echeck once you receive it) is out of the question with this particular buyer. Although that would be my only suggestion.
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Old 12-01-2011, 01:58 PM
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^ yeah if the payment is already pending she cannot change the address. She needs to take care of that prior to sending payment.

For echecks you are under no obligation to ship until it clears. Not your fault or problem that she paid with an echeck and needs the item in a rush to an address not on the payment.
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