11-15-2011, 11:05 PM
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Join Date: May 2006
First paypal dispute - help!
I ordered 2 sports bras from gokalyx.com on Sept. 29. I got them on Oct. 26 (after several emails!). One is what I ordered and one is the wrong style.
I wanted to exchange the wrong bra for the correct style, but I'm worried that it won't fit, and then it will be too late to return it based on paypal protection. I filed a dispute on Nov. 3 and they offered to exchange the bra but their website instructs you to get a return number for returns and they didn't give me one. (I've written back twice.)
I just escalated the paypal dispute asking for either a partial refund (half, the amount for the bra I didn't get) or to send me the correct style. Is this reasonable? I don't want to send back the wrong bra first since I'm worried the paypal protection will run out and I'll be out all the money and a bra!
If they do ask me to send back the bra first, is my paypal protection extended until the dispute is closed, or is there a time limit?
TIA, this is my first dispute!
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