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Old 10-24-2011, 04:08 PM
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Paypal Return Question

Hello,
I have a question regarding a return for a Paypal item I purchased.
The jeans were too short and the seller agreed to a refund when he gets the item back.

I did not have to file a claim so I was just wondering if there is anyway to print the label online via paypal?
I can always go to Canada Post website but I just wanted to link the return shipping info to the paypal transaction.

And one more question, if the seller gets the item back but refused to refund (or only refunds me partially when I am entitled to a full refund), can I then file a claim stating that I've already shipped the item back?

Thanks
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Old 10-24-2011, 05:30 PM
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shipping label through paypal

and yes, as long as you have full delivery tracking and delivery information.
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Old 10-24-2011, 08:02 PM
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Thanks for the link but it doesn't get me anywhere.
I read the help page and it says that for the transaction that I'm supposed to return, I should see a "Create Return Shipping Label" button at the bottom of its details page.

I don't.

It also says in cases where there is no button to use Paypal's multi-order tool in the Accounts overview. I also don't see such a link/button. I'm confused. I copied the quote below in red


[Can I create a shipping label to return a purchase to the seller?



Yes. If you want to return an item you purchased with PayPal and the seller accepts returns you can create and purchase a return shipping label.

Before creating the label, ask the seller what the return and refund requirements are. Once you create the label, your PayPal account is charged for the label fee.

To create a return shipping label:

1.Log in to your PayPal account and click the My Account tab.
2.Click History at the top of the page.
3.Find the payment for the item you want to return.
4.Click the Details link in the Details column.
5.Scroll to the bottom of the Transaction Details page and click the Return Shipping Label link.
6.Complete the form and click Continue.
7.Make sure the information is correct and click Pay and Continue. Your PayPal account is charged for the label.
8.Click Print in the return label pop-up window.

A confirmation email, including a tracking number, is sent to you and the seller.

If you choose a different carrier for your return shipping label, you'll need to re-enter your address and shipment information. You can create one return label per transaction.

Please note: If you do not see a Return Shipping Label link on the Details page, use PayPal's Multi-order Shipping Tool to create your return label.

Here's how to locate this tool:

1. Log in to your PayPal account.
2. Click "Multi-order Shipping" on Account Overview. This will open the Multi-order Shipping page]
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Old 10-24-2011, 08:28 PM
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i can't find any "Return Shipping Label link" on any of my recent transactions either maybe it appears after a claim is filed? i have never used a link, just always printed through paypal

and sorry, i don't know why my link isn't working. try this one hope it works
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Old 10-24-2011, 08:54 PM
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Yes I think the "Return shipping label link" may appear after a claim is filed.

However, your 2nd link works and I can now create a shipping label.

Thanks so much maureenmarie, MUCH LOVE!!!
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Old 10-24-2011, 11:59 PM
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Next time, just go to Merchant Services, then MultiOrder Shipping to print a label.
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Old 10-25-2011, 11:07 AM
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Quote:
Originally Posted by zephyr7 View Post
Next time, just go to Merchant Services, then MultiOrder Shipping to print a label.
Hi Zephyr, I've tried the Merchant services but I didn't see it.
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