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Old 10-21-2011, 07:06 AM
Denim Lover
 
Join Date: May 2008
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Ebay question

I don't sell much on Ebay and this has been my first bad experience doing so. I sold a pair if jeans and now the buyer says they are fake. They have been confirmed real here. Do I just tell her to send them back and refund the money and be done with it? I truly believe they don't fit and that's why she's wanting to send them back, but I state in my auction I don't accept returns due to item not fitting.

Thanks.
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Old 10-21-2011, 08:32 AM
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William Rast Expert Asst.
 
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Unfortunately, if the buyer files a claim with ebay they will most likely win. ebay pretty much just tells the buyer to send back the item to the Seller for a refund, whenever there is a significantly not as described case. To avoid a claim (which you do NOT want since you can only have a very small amount before being suspended from selling), just accept the return. Then cancel the sale once you get them back so you can get your Final Value Fees refunded, and then resale them. This is going to be your best option to avoid a claim and negative feedback.
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Old 10-21-2011, 08:50 AM
Denim Lover
 
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That's what I figured. I just told her to send them back. Didn't want to hassle with it. I just really hate how Ebay has no protection for a seller. What's the point of putting conditions in your listing when the buyer knows you can't enforce them?
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