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Old 10-11-2011, 08:19 PM
Musical_K's Avatar
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Question to more experienced ebayers about non-paying bidders

Hello All,

I've done some selling on ebay but haven't had any trouble with buyers until now, and I was hoping to get some advice from more experienced sellers

I had a buyer (with 0 feedback) bid on a pair of jeans and win them. I got a "request to change order" message today along with the message "i won this item and realized they were the wrong size!!!!i wear asize 27" .

The size was very clearly stated (many times) in the auction and I'm not sure how anyone could miss it.

So if someone requests to cancel (for a non legit reason) as opposed to just not paying, do you usually go along with it or do you still file a non-paying buyer claim? It's not a terribly big deal to me if I end up relisting the jeans... it's more a matter of it being really annoying and I just want to handle it the best way. I feel like I am a pretty friendly and flexible seller, but this is just stupid! I also know everyone has had more trouble with no non-paying buyers lately so...

I am tempted to just tell them that they made the commitment to buy and that they need to pay or I will file a claim, but I'm not a high volume seller and my primary concern is not wanting leave myself vulnerable to them possibly retaliating and giving me negative feedback.

How would you guys handle it?? Thanks for any advice!
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Old 10-11-2011, 08:35 PM
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You can't force them to pay, so I wouldn't waste my time with filing a claim. If you can get them to cancel the transaction, you'll get your fees back.
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Old 10-11-2011, 08:39 PM
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I have been getting a lot of those lately.

"I thought the item was new"
"I didn't realize they were mens/womens"

Those I usually just send a request to cancel.

I just was able to open a NPB case for this one:
International buyer hits the BIN. After they commit to buy they send a message asking for Priority rates. I explain to them I will only ship Express Mail which they clearly saw before they purchased. They told me they are not going to pay an extra $10+ dollars for shipping when they have sellers send them items in Priority FR envelopes all the time.

Oh well, strike for you!
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Last edited by lilcram; 10-11-2011 at 08:40 PM.
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Old 10-11-2011, 08:56 PM
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I figured it was probably not worth the time / hassle to try to pursue anything with the buyer... I will just cancel the transaction and move on.

Thanks for the advice!!!
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