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Old 09-29-2011, 09:39 PM
Denim Lover
 
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repaired chanel sunglasses

i sold a pair of pre-owned chanel sunglasses on ebay. the glasses had both of the sides/ earpieces replaced by Luxottica while under warranty. as a result the style number is missing. (the logo came unglued) i totally forgot to mention that in the listing because the sunglasses are in immaculate condition. buyer wants a refund because i haven't mentioned that in my listing. is she eligible?

thanks
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Old 09-29-2011, 10:55 PM
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are they the original parts? Sounds like they are not, so your item is not accurately described.
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Old 09-30-2011, 07:57 AM
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yes, the replacement parts are authentic parts manufactured and shipped from Italy. Every little part and screw on the sunglasses is made for/by Chanel. The only difference is that there is a RJA # on the inside of the glasses instead a style # - all replacement parts have an RJA #. The CSR at Luxottica explained that to me.

The buyer wants to return the sunglasses because she feels they are less valuable and she would not have purchased them had she known of the repair.
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Old 09-30-2011, 11:00 AM
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^ i agree, they are less valuable and she was not able to make an educated choice on them. offer a partial refund or have the buyer return them for a full refund, imo
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Old 09-30-2011, 11:15 AM
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Quote:
Originally Posted by maureenmarie View Post
offer a partial refund or have the buyer return them for a full refund, imo
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Old 09-30-2011, 01:06 PM
Denim Lover
 
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Ladies, thank you for your input.

I gave this some thought and I think a partial refund is a fair solution. If not, I'll have to re-list them including the replacement info.
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