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Old 09-29-2011, 04:48 PM
Jean Junkie
 
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Post Office refused package????

There are a lot of messages, but I honestly don't know what to make of this. She sent me a message the previous day asking for the tracking number and what name I put on the package. I gave her the info and told her I was showing the package had been delivered days ago. (Here is where I noticed the ebay ID was Canadian, but the ebay/PP address was US.)

BUYER Message 1 8:16am
Hey so I tracked my package and it was delivered yesterday but then refused. I tried to call and get a hold of it before they ship it back but I guess there is nothing they can do... I had 2 other packages sent to this address and they are there, so it doesnt make any sense why this on wouldnt be. Not saying its your fault. Its a house address and it went to a post office first and was refused there. Anyway I guess its being sent back to you?? which is super annoying because I need this for a wedding on the 14 of Oct. If you could let me know as soon as it arrives that would be greatly appreciated. and maybe you could find out how much it would cost 2 send it over night. And i could send the money pay pal. If you are willing to do that. I am very sorry for this annoying mis understanding.
Thanks brook.
Also this is the address I would prefer you to send it too. XXX Babb Montana.

BUYER Message 2 8:23am
Box XXX Babb Montana 59411. is the address just to confirm. thanks.

BUYER Message 3 8:28am
sorry for all the messages but come to find out that post office wont accept ups, or usps. If you could just send it regular mail. Thats why is was rejected. I had no idea till now. I have never had a problem sending anything till now.

ME
Hi Brook,
I'm confused by your last message because USPS stands for the United States Postal Service. They have to accept mail via USPS - it's their own! Where, exactly, are you having your mail delivered? The UPS store? You should contact the Postmaster in Babb and speak to him/her directly. There is definitely something fishy going on.
If you'd like me to ship to a different address you will need to update it with Paypal/eBay first. I will let you know when I receive the dress so you can make the change at that time. I really hope you get it in time for the wedding. It actually shouldn't take long to get to you, but I wonder how long it will take to get back to me.

BUYER Message 4
I just called the post office and they say they are a completely different company and dont accept ups usps? I still don't understand why. But they dont. So, the address I originally gave you is just fine to send it to again it just has to be regular mail. Not sure if that makes sense too you. Its a house address that I am having it shipped to. And I guess the post office rejects it because they are not ups. Thats what they lady told me. Anyway. Let me know. Again sorry for this. Like I said I have never had a problem like this before. Let me know when you get it hopefully soon and then well ship it to the same address as before. Let me know the price on shipping and the fastest way. thanks again for your reply.

ME
I'm just curious - what's the name of the post office? (I noticed your ebay account is registered in Canada so I'm not sure if you're American or Canadian.) I did not send the dress via UPS I sent it via USPS Priority Mail. They are behaving so strangely.

BUYER Message 5
Its just Babb post office, the number is 14067329261. in case youd like to call yourself. I live in canada. But my parents live in canada also but live 5 min from the us border so they have an address in the states I always ship to. Her name is Anne 4067325521. Thats the address of her house that I always have pkg sent to. I doesnt make much sense to me either. Thats just what I was told. Usps Should be fine because you were sending it to an american address you would think?
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So what the heck is going on here? Why wouldn't USPS deliver Priority Mail, but deliver "regular" mail? This was a larger ticket item so I'd like to complete the sale, but how do I go about re-shipping it to her and still protect myself as a seller? I don't think I should have to pay for the 2nd shipment. Also, in a dispute her item is going to show as undelivered/returned.

Ok, wait, wait, wait, wait! When I click the DC number from the ebay order details page it shows delivered 9-22-11. I saw this when she'd messaged me days earlier about the "tracking number." When I checked the number via PP the day I received all these messages it showed REFUSED and then INSUFFICIENT ADDRESS. Now when I just punched the number into the USPS website it shows the package came back to Iowa where I live, but now is in Denver. WTF????
DC # 9101785091401244003120
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Old 09-29-2011, 04:56 PM
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That is all sooo weird and fishy!
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Old 09-29-2011, 05:00 PM
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ummm that's really weird.
she said she wanted you to send it regular mail which you should definitely NOT do. Why can this post office accept regular mail parcels but not ones that can be tracked? fishy is right.
and as far as i know there are no privately owned post offices that aren't able to accept USPS mail.

maybe she refused it herself and wants you to send regular mail so she can then say she didn't get it and get a PP refund? :\ and why would she just not have it shipped to her Canadian address if she lives in Canada. that's redonk.

p.s. what does the tracking say exactly? it could have been sent back to you because she neglected to pick it up. and if it needed a signature she wasn't there to give it.
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Last edited by danakiller; 09-29-2011 at 05:03 PM.
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Old 09-29-2011, 05:28 PM
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What the what?
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Old 09-29-2011, 05:43 PM
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wtf???
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Old 09-29-2011, 07:04 PM
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What's the buyer's feedback look like? Any "item not received" left for others?

I would certainly contact the pot office and find out what's going on, I have a feeling the buyer is just confusing UPS and USPS. Who knows maybe she's at Fed EX
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Old 09-29-2011, 08:15 PM
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I wonder if it is a house in a rural area that does not receive USPS mail service (only UPS)? That is the only possibility that I can think of, and that she is confusing 'regular mail' for UPS. But usually those areas are small enough that the Post Office knows to deliver to the person's PO BOX when they see the house address on the piece of mail. Most people will have a PO Box when they do not get USPS mail service to their home
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Old 09-29-2011, 09:10 PM
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Quote:
Originally Posted by danakiller View Post
she said she wanted you to send it regular mail which you should definitely NOT do. Why can this post office accept regular mail parcels but not ones that can be tracked?
"regular mail" as in first class, can most certainly have delivery confirmation purchased. Parcel post can even.

This idiot just sounds totally clueless and probably gave you a wrong address. Additionally, this town is in the middle of effing nowhere.
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Old 09-30-2011, 08:48 AM
Jean Junkie
 
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Can PO Boxes receive Priority Mail? Maybe that's the problem. What's really weird is the package was refused 2 days after it was marked delivered. The way she was mixing up UPS and USPS had me totally confused and I could tell trying to straighten it out with her would be futile.

This message of hers made zero sense to me: "I just called the post office and they say they are a completely different company and dont accept ups usps?" What? They are a completely different company? Did she call the wrong number or something? I didn't bother calling the Babb PO. I get the feeling they use some kind of mail service since her parents live in Canada, too. Although she says it's a house.

My other thought is that they won't give it to her b/c she is not listed on that address. The PO can be sticky about that if they want. They probably don't care about doing it with other mail, but probably feel more accountable for packages and such.

So if I have to resend it to her, does anyone know how I could do it in such a way that PP approves?
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Old 09-30-2011, 08:51 AM
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This seems like pure nonsense. Yes PO boxes can receive priority mail, why wouldn't they? They can receive all US postal carried items! They ARE the post office. This is just silly talk. And if she has access to the box to collect the slip that says the package is there on hold, then yes she can receive the package... anybody who showed up with the slip could unless it had restricted signature delivery. I'd tell her you will ship it to her proper canadian address when it returns to you, after she has paid the appropriate shipping cost.
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Old 09-30-2011, 09:14 AM
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Thanks, Pam. However, her ebay and Paypal addresses are this one in Montana. Aren't I obligated to send to that address only?

ok just called the post office and they said the address being used is a UPS address. As Amber mentioned, the place is a one horse town and they don't do home deliveries - only PO Boxes. When the mail carrier sees the UPS address they won't "pick up" these packages and instead return them to the sender. My effing head...
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Old 09-30-2011, 09:51 AM
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Refund and get a new payment with correct Canada address, or just refund minus shipping and tell the buyer to get bent. Buyer is a moron.
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