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  #1 (permalink)  
Old 01-13-2010, 08:44 PM
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Flat Rate Envelopes - I'm not even allowed to use those!

Okay, reading through the threads of flat rates just gets me going - my PO refuses my flat rate envelopes. Justs hands it right back. If I leave it in my mailbox, its just left with a note - "sorry".

However, I'm always receiving flat rate envelopes with denim/bulky items in the package. There is never an issue with a package being sent to "me".

My PO copied for me and highlighted in yellow the following for me (this was taken actually from a topic of using tape on envelopes, there isn't a page nor section to refer to):

The design/shape of the envelope or the box may not enlarged by any means.

Note: Turning a flat envelope into a small "box" shape by including bulky items is a method of enlarging the dimensions and is not an acceptable use of the Flat Rate envelope.

Its frustrating to have my shipments refused, but then to receive a flat rate in the mail. WTH?

Does anyone else encounter this in their area? Am I the only one? Is it just my small town?

Anything I can do? Whats your secret.
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  #2 (permalink)  
Old 01-13-2010, 08:47 PM
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I have never had this happen, but other members have had this problem. If you use the flimsy priority envelopes they are about the same cost...maybe a little more.
I actually crammed 2 pair of TR a week ago into one flat rate
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Old 01-13-2010, 09:22 PM
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Internationally is where its really hurting me. I only charged the actual cost - with the flat rate express that was around $28 - now its like on average $50 and up since I can't use that method (for Express). Not too many buyers are willing to cough that up - I completely understand. I wouldn't pay that kind of postage either.
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Old 01-13-2010, 09:40 PM
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You need to file a complaint with the post office. Keep going up the chain of command until they give you a shipping specialist who will take a look at your packages.

I had a shipping specialist come take a look at mine back in December and he went into the post office and explained that the packages were fine and that they were to accept them all. Up until December I had not had any issues with refusal. After I went up the chain of command and got the managers at both my local stations chewed out I have not had an issue since.

There is no secret to getting flat rates shipped out. Just keep complaining until you find the right person in power who will explain to the people working the counter that the packages are OK to ship.

The fact is the advertisements say if it fits it ships. The envelope does not need to be flat and no where in the DMM does it say this. There is no definition of how thick the envelope can be. Bulky is vague and what is bulky to 1 person is not to another. It is not up to the counter persons discretion or even the manager. They must go by the DMM. The DMM requires a massive amount of work for it to have amendments and changes. The counter person cannot decide 1 day to make up a new rule. It does not work that way.
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Old 01-13-2010, 10:01 PM
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So, although I was given a ditto from my PO about how it was not acceptable to enlarge a flat rate envelope with a bulky item I can still complain? You've given hope. Reading the Flat Rate Envelope no where does it state this info (enlargement) - but the fact that I do have this darn info.....who was suppose to get this information?

Do I have to make a complaint with my PO first? You know what, I can do a search, I have a feeling this has been talked about before.

My PO has been on a roll with me lately, he knows I really don't like this new rule...I can't imagine complaining to him...or anyone at that office, I'll do a search.
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Old 01-13-2010, 10:12 PM
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You need to talk to the manager at the post office 1st. If that doesn't solve it ask to talk to their manager. If that still does not deal with it talk to the post master for your region or request to talk to a package specialist. Don't waste time trying to talk to a counter person who does not know shit about the DMM. I would also recommend calling the 800 number and filing a complaint against your local post office.
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Old 01-13-2010, 10:13 PM
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Ugh, that sucks. I would probably just find a blue box to drop off the (domestic) packages in, possibly one that doesn't route to your home PO, so that you don't even need to deal with them. They'll probably be too lazy to ship the package back to you, so it should get mailed to its destination. There's a raging bitch who works at my PO at home and I've been able to avoid her completely this way. With international you still have to go to the PO but you can just drop-and-run, no waiting in line needed, if you've printed the forms and such online.
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Old 01-13-2010, 10:28 PM
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Your only suppose to put packages that weight 13 oz. and under in the blue boxes (this due to terriorism). In my area, there is no way I'd even chance that one! I always read about you telling others to just drop it in the blue box, and I must say Piano - I am envious - you are soooo lucky!!!!

I even give these guys holiday gifts, good ones, pre-paid MC's (only $20, but still),. I just don't get this, gotta follow the rules all of a sudden, and hey Emma, how do you like the new rules? Like its a huge joke.

Emma doesn't find them real funny.

But Emma will buy a new pair of denim from the holiday cash not given to PO people now through the year now - gotta look good complaining.

Its just not right.
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Old 01-13-2010, 10:47 PM
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^Weird...I thought the 13 oz rule only applied to stamped mail and not Priority or other items with their own postage/the postage printed online
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Old 01-13-2010, 11:03 PM
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That really sucks. I have never heard of them not accepting Flat Rate Envelopes. I think you should do exactly as Mike says...file multiple complaints with people higher and higher up the ladder until they change it.

Quote:
Originally Posted by emma279 View Post
Your only suppose to put packages that weight 13 oz. and under in the blue boxes (this due to terriorism).
That rule only applies to mail with stamps. Why would there be a different rule JUST for your area?

Quote:
Originally Posted by pianochica View Post
^Weird...I thought the 13 oz rule only applied to stamped mail and not Priority or other items with their own postage/the postage printed online
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Old 01-14-2010, 11:38 AM
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[QUOTE=emma279;1806411]Your only suppose to put packages that weight 13 oz. and under in the blue boxes (this due to terriorism).

I used to think the same thing, but I never actually read the 'fine print' just below that that states ONLY stamped like piano & zeph said. You can always try it once to see, worst case it gets sent back and you lose out that flat rate fee, but I am guessing that that will NOT happen.
Also agree with Mike, I have crammed 2 pair jeans myself in flat rates, and once a columbia coat-LINED. I have danced around my living room and bragged to my hubby at my mad packing skills even. My PO is cool, so I am lucky, they have never even raised an eyebrow. This was before I even baked cookies and bread for them, now they really love me.


COMPLAIN COMPLAIN COMPLAIN -Don't let them get away with this!
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Old 01-14-2010, 11:42 AM
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I stopped fighting with the one post office near my work and now I just take them to the one near my gym if I want to use tape on mine.
Each post office has different interpretations of the DMM so instead of putting up a fight I just take my packages to the post office that doesn't give me trouble. Just keep trying til you find one that doesn't give you problems.

also, i put everything in the blue box as long as it'll fit. the only thing i actually have to visit the PO for is first class international items since i can't print online.
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Old 01-14-2010, 11:46 AM
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Quote:
Originally Posted by marley-rocks View Post
columbia coat-LINED.
awesome! I put hoodies and all sorts of jackets in flat rates! The packages are really stuffed!!!!
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Old 01-14-2010, 11:56 AM
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Quote:
Originally Posted by treasurehoard View Post
awesome! I put hoodies and all sorts of jackets in flat rates! The packages are really stuffed!!!!
Oh isn't it so fun too, when you get it to fit! SUCCESS...

I...(ugh) (cram) WILLLL (huff Puff) Get. youuuu. (sweating now) TO. FIT! (phew)

YES!!!

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Old 01-14-2010, 03:21 PM
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I never read the fine print with the blue boxes - this has made my day! I can't stand going into my PO - thank you for pointing that out!!!!! Very cool.

I'm going to try to send a flat rate that way.
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Old 01-14-2010, 04:27 PM
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^ Let us know how it turns out!
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Old 01-15-2011, 07:34 AM
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FRE NEW RULES

FYI just returned from our local PO. Flat Rate Envelopes are now only for papers.. no clothing can be shipped in them.. per my local postmaster. That's the word being handed down from the top. It fits it ships is no longer what's allowed!
Guess my rates are going up.. big time.
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Old 01-15-2011, 07:44 AM
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read recent threads. there are no new rules. complain some more
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Old 01-15-2011, 08:03 AM
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did complain

I did complain, the answer was, the rules have changed. If you send out items in a flat rate envelope you will risk having them refused, or postage due on the other end when the customer receives it. I am not happy about this at all. Booooo!!!
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Old 01-15-2011, 08:27 AM
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complain to someone higher up the chain as was said in this thread. NOTHING has changed, just your PO has decided to make its own rules that are not part of the DMM
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Old 01-15-2011, 09:16 AM
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Quote:
Originally Posted by pianochica View Post
^Weird...I thought the 13 oz rule only applied to stamped mail and not Priority or other items with their own postage/the postage printed online


ETA: wow, didn't notice the 2010

I received two packages yesterday and both senders printed/paid postage for a flat rate envelope but didn't send in one...
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Old 01-15-2011, 09:24 AM
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^ lol i'm not sure PC can answer that one. maybe on HF, but not here.
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Old 01-15-2011, 10:08 AM
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Quote:
Originally Posted by maryhhug View Post
FYI just returned from our local PO. Flat Rate Envelopes are now only for papers.. no clothing can be shipped in them.. per my local postmaster. That's the word being handed down from the top. It fits it ships is no longer what's allowed!
Guess my rates are going up.. big time.


New Flat Rate Envelope Rules?


As per my package specialist who trumps your local post master the rules have not changed. You need to start going up the chain of command filing complaints.
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Old 01-15-2011, 01:13 PM
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I will try that and see what happens. Its just incredibly frustrating.. why is it that WE are the postal customer have to tell the workers how to do their jobs?!! I don't understand at all. Also, it seems my post office always has some kind of complaint about the way I do things.. and I always follow the rules to the letter. I weigh everything and pay the postage correctly. Also, I do all my own labels saving their workers a tremendous amount of time and labor at the post office, you think they'd be grateful. A few months ago I had a postal worker chase me out of the post office, package in hand to show me that it was too thick.. a flat rate envelope.. and it scared the crap out of me. I always drop my bags of packages and then leave. Well this particular time instead of taking the bags in, this rogue worker, takes a package off the top of the bag and chases me into the parking lot with it to tell me it's too thick?! After that incident out I started having my husband drop them off. And haven't had any issues in the months since. Now two days ago I get a letter in the mail from my postmaster explaining that flat rate envelopes need to be flat. So we asked today for clarification when we dropped off packages. Postal worker said we need to use the tyvek bag for clothing.. we can't use the flat rate envelope. I would love to complain to "higher ups" but I don't want to aggravate anyone, they already seem to have it in for me!? I have an email address for the postmaster of my state that I will try emailing and see what he says. This is nuts!
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Old 01-15-2011, 02:42 PM
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^ who cares if you aggravate people. You need to complain. Ask for a package specialist who will come look at your packages and approve them for shipping. They will take care of the employees at the post office for you.
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