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Old 08-27-2009, 11:15 AM
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Paypal Buyer Dispute - Item not Received.. ADVICE PLZ?

So I sold a lot of 17 clothes items to an Ebayer for $115, because I was super broke at the time. Normally I ship through Paypal & create a label on the website so that the tracking information is available there. However my printer ran out of ink so I shipped the 17 items out 8/17 with USPS Priority through the actual mailing office. The box was 7 lbs, 6 oz, so I paid $25. I didn't purchase tracking or delivery confirmation because the postage price was already way more than I expected, and like I said, I'm broke. I kept the receipt for records.

A few days ago, the buyer opens a dispute for Item Not Received through Paypal, and yesterday, 8/26, escalated it to a claim. Obviously the package should have been delivered by now, as it was shipped out 9 days ago with Priority, which should have taken no more than 6. The package was shipped to Jacksonville, NC 28586, if that makes any difference to how long it would take to arrive to the buyer.

So what do I do now? I know that if I don't have tracking, I'm pretty much SOL, and Paypal with side with the buyer. The only thing I have is the receipt. Is there anything I can do with the receipt? Can I call the Post Office and have them track down the package? Can I photocopy the receipt to Paypal as proof? I feel like if I gave in and refunded the buyer the $115, I would be losing $115, plus the value of the 17 items I sent her with no possibility of resell, as well as the $25 I spent on the shipping cost. I have 100% feedback, but that doesn't matter to me as much as my money! Paypal has already withdrawn $115 from my Paypal account, but I haven't restored the negative balance, so technically I haven't refunded her anything. I know this is terrible, but honestly I refuse to refund her, because I do believe she has gotten the package but is denying it so that she can get her refund. I know Paypal will refund her until I restore my balance, so if worse comes to worse, what if I just never restore my balance? What can they do in that case? I know I won't be able to sell with Paypal anymore, but keeping my money sounds way more appealing.


Any help would be appreciated, I don't know what to do and need some options. Thanks.
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Old 08-27-2009, 11:28 AM
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"what do i do now?" - kiss your money goodbye. You risked $115 to save 85 cents, and you lost. You have no proof that the buyer received the item, no matter what you may want to believe about the fate of the item. Give the buyer their money. Suggesting that you would just bail and commit fraud is beyond shady and certainly not what we expect of our members here

eta: sorry, .70 cents, not 85. (i pay online, never buy DC at the PO)
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Old 08-27-2009, 11:29 AM
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Call the PO and see if they can look up the transaction number. They may be able to give you a proof of delivery or something. Can't say it too many times, but if you can't afford to take a loss on the items, you need to use some trackable method. You could have shipped UPS, which has tracking and insurance, for far less than what you paid with the postal service. Or shipped it in a flat rate box for around $15 with DC and tracking. I don't want to sound rude, but you cheaped out, and now you're paying the price. If you can't prove to paypal that the package was delivered, they will refund the buyer. I'm not sure what Paypal will do in this case, they may come after you for the money. It's not fair to make them pay the buyer when you didn't spend the money to ship it correctly.

And of course, this forum will not condone this behavior. Take it as lesson learned.

ETA: Sorry Pam, you summed it up
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Old 08-27-2009, 11:29 AM
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^

On a package that size I probably would have gotten sig confirmation as well.
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Old 08-27-2009, 11:44 AM
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Yea, even if you call the PO they are going to ask if you purchased Delivery confirmation and/or insurance. When you say no they are not going to help you. At least I highly doubt it. Take it as an expensive lesson learned. ALWAYS get delivery confirmation on expensive packages. Instead of being out an extra .70 you are going to be out a lot more.

And of course it is your decision if you want to restore the balance or not but as others said we do not condone this type of behavior.
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Old 08-27-2009, 11:45 AM
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I have heard of cases where paypal CAN go after your bank account btw. Or send you to a collection agency
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Old 08-27-2009, 11:47 AM
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Quote:
Originally Posted by idalis View Post
"what do i do now?" - kiss your money goodbye. You risked $115 to save 85 cents, and you lost. You have no proof that the buyer received the item, no matter what you may want to believe about the fate of the item. Give the buyer their money. Suggesting that you would just bail and commit fraud is beyond shady and certainly not what we expect of our members here

eta: sorry, .70 cents, not 85. (i pay online, never buy DC at the PO)
yeah sucks but this is the what happens. It is your error please learn from it and always purchase tracking/delivery confirmation or signature confirmation on packages over $250 in the future (or what ever the payment system you choose to use requires) If you sell stuff you need to know what it is going to cost to ship and figure that into your price before you sell it.

Quote:
Originally Posted by pianochica View Post
^

On a package that size I probably would have gotten sig confirmation as well.
It was only $115. Sig confirm is not required on packages under $250 ... delivery confirmation is just fine in this case. IMO waste of money to get sig confirm better to use that money to buy insurance or ship with UPS instead of USPS.
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Old 08-27-2009, 11:47 AM
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under Pam ^ I would hope so.

I would assume they could ruin your credit too, if you have an outstanding balance with them. Not sure how that works, but i don't see the point trying to cheat Paypal.

ETA: Just to see how much it would cost to ship something across the country, from my house. From Boston, MA to Los Angeles, CA...on a 7-ishlb package (i've had shipments that were about that weight with like 15-20 items) it cost $14.80. That doesn't include the box or anything, but i'm sure you can get one for like $1. That has guaranteed delivery and expected date, insurance, etc. You can't declare the value more than $100 but you can add insurance as well. But $100 back is better than $0.

Last edited by olpsmlrm1031; 08-27-2009 at 11:53 AM.
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Old 08-27-2009, 12:04 PM
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Quote:
Originally Posted by treasurehoard View Post

It was only $115. Sig confirm is not required on packages under $250 ... delivery confirmation is just fine in this case. IMO waste of money to get sig confirm better to use that money to buy insurance or ship with UPS instead of USPS.
Ah ok for some reason I thought the threshold for the requirement was lower...I did just get insurance on a box of 2 pairs I was sending to inner-city Chicago, partly because the friend hadn't paid in full for the jeans (just wanted me to send them over for him to try on ) and I was paranoid.
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Old 08-27-2009, 12:45 PM
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sigh... well thanks for your responses. guess i'm f*cked.
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