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Old 09-19-2011, 08:45 AM
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How do I go about an eBay complaint?

I recently won this auction: eBay - New & used electronics, cars, apparel, collectibles, sporting goods & more at low prices

I got the jeans the other day and they do not meet my expectations after reading the seller's description, " they are in great shape! No rips, tears or stains."

Here is a pic of the seat of the jeans and a close up of the hole...





And here is a close-up of the hem (which really doesn't bother me), but why describe the hems as intact if they really aren't completely.



So the jeans are sitting here, I haven't even dared to try them on, I really think my butt would split that hole How do I go about a refund? Do I just contact the seller directly?
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Old 09-19-2011, 08:57 AM
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Contact the Seller and let them know of the flaw and that you would like to refund them for full purchase. If they refuse to take the return, select the 'resolve a problem' link from the drop down menu next to the item listed in your 'my ebay' and file an 'item not as described' case. eBay will instruct you to return the item for refund when they grant the claim in your favor. I would also request in the ebay claim for a return shipping label to be covered, otherwise you will have that out-of-pocket expense. If you file the claim and win, ebay will automatically refund you the entire purchase price once the item shows as delivered. (Be sure to use delivery confirmation when returning)
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Old 09-19-2011, 09:09 AM
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Thank you for the help I wasn't sure if I would be responsible for return shipping or not. I'll try contacting the seller and hopefully it won't turn into a huge ordeal.
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Old 09-19-2011, 09:39 AM
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Unless you can get the Seller to agree to it or eBay provides a printable return ship label, yes you will be responsible for return shipping cost.
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Old 09-19-2011, 10:16 AM
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Thanks again. I contacted the seller and she seemed shocked about the hole, she's refunding my money and said not to bother returning the jeans. Phew... I always get worried that there will be issues when I shouldn't
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Old 09-19-2011, 10:47 AM
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Oh wow. That is very nice of her.

Looks like you got a pair of thrasher yard work jeans. Until the butt of them blows out anyway.
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