I bought a Toyota Tacoma from the local Kendall here on 7/6/09 and I am a little confused at a few things, specifically the 10 day pay off and would love some advise or explanation on what it means for a 10 day payoff.
I called Kendall finance 7/16/09 asking about a 10 day loan payoff on my 06 Accord (which I traded in for the truck) and asked when I could expect to have the car paid, and was told that paperwork was not finished and could not be processed until the paperwork was in. So I asked what paperwork was lacking, and was told some kind of school rebate documents (I got two rebates one for graduates and one for any joe blow/cash incentive)
I stated I was specifically confused at why, it has been 10 days why the car has not been paid off and what the problem is when I stated during the signing I would not have the transcript/grades paperwork for a few weeks until after I graduated, and why my 10 day loan payoff would be halted until I "submitted" the documents which I was never told of.
I explained I was at work on lunch and work 12 hour shifts and would not be able to do anything that day but wanted a call back knowing how I would get my car back and return the truck if this was going to be another issue considering I have dealt with a plenty so far with Kendall (a whole another long story) and I am done with the issues at this point and just had enough. The guy stated he would have someone call me soon.
The person that called me stated that they had to have the paperwork in before they would submit it to Toyota otherwise it could be denied and they would be out the 1,000 rebate, I explained that I was never told this and that I was told my car would be paid off before 10 days...
Does anyone know how this works or what exactly a 10 day payoff means or what I can do from my standpoint, I tried to Google it but I didn't come up with anything that helped me