04-09-2010, 08:44 AM
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Join Date: May 2006
you can return it to a full price coach store, but you MUST have the original receipt with you, and you will ONLY get a store credit. you cannot get a refund. The only way to get a refund in the original form of payment is to bring it back to an outlet store with the original receipt.
If you look at the receipt, it will have the final total for each bag (after all discounts are applied). The price on the right-hand side is the "original" price, but if you look a few lines underneath that, it has the "final" price after discounts. That is the price your bag will be returned/exchanged for. Your friend's bag does not lose or gain value if you return or exchange yours. Each item is treated individually, even when a bulk discount is used.