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Old 04-08-2010, 11:22 PM
Denim Obsessed
 
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coach outlet return policy

how does their return policy work. i was in minnesota the other weekend and went to an outlet store. me and my friend each bought a purse but paid together to get the higher 30%. well ive decided that i dont love it but i dont live near another outlet store. im sure the policy is on the receipt my friend has it. so i had two questions:

1. can i return it at a normal coach store?
2. will the price of my friend's go up since she now no longer qualifies for the 30% off since mine is being returned?
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Old 04-09-2010, 07:44 AM
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you can return it to a full price coach store, but you MUST have the original receipt with you, and you will ONLY get a store credit. you cannot get a refund. The only way to get a refund in the original form of payment is to bring it back to an outlet store with the original receipt.

If you look at the receipt, it will have the final total for each bag (after all discounts are applied). The price on the right-hand side is the "original" price, but if you look a few lines underneath that, it has the "final" price after discounts. That is the price your bag will be returned/exchanged for. Your friend's bag does not lose or gain value if you return or exchange yours. Each item is treated individually, even when a bulk discount is used.
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Old 04-09-2010, 07:47 AM
Denim Obsessed
 
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I can get the recipt from my friend but is regular coach gift card good at an outlet store?
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Old 04-09-2010, 08:21 AM
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and another random q. How often do outlets get new stuff?
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Old 04-09-2010, 09:58 AM
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A Coach merchandise credit can be used at a full priced store or at the Outlet.

The outlet gets stuff every month, I think. I would assume they are on the same schedule as the full-priced stores. But, when they get new stuff, they only get in one collection at a time.
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Old 04-09-2010, 05:14 PM
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thanks!
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Old 04-10-2010, 08:51 PM
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is there a time frame for this, like 30 days? my friend is mailing the receipt but said she didnt see anything.
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Old 06-16-2010, 02:25 PM
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The outlets don't have a time limit to their returns.
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Old 06-22-2010, 11:46 PM
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coach outlet return policy

Yeah i agree with anna , u can return it to the store...if u a have Coach Receipt...also will depend on what is the date of puchasing from the Coach Outlet Store...and some rules and regulation..like originality of receipt...and u can also exchange your bags...
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