"One of the hallmarks of the Coach company is their policy which states that any Coach product may be repaired for the life of the product by simply shipping it back to the home office for a nominal fee, with a note or letter stating the problem."
That's for repairs, but I imagine their policy would be the same or similar for cleaning a bag. I would bring it to a regular store... I don't *believe* the Outlets do cleaning, but I'm not positive about that. I know for a fact that the regular stores do though
